837 votesGustavo commented
After we chat with customers, we could give them a form for rate the chat, like "how is the rate for the service?" "Did you have to contact the service more than once?", etc...
333 votesGustavo commented
If we write something wrong, we can't fix it... Would be great if we could edit the message sent.
It could appear like (edited) beside the message edited.
This is a good idea!
Thank you for the feedback!
Hi there Gustavo,
Thank you for the request. For common responses you can use the shortcuts feature which reduces the time necessary to answer the Visitor.
Hope this helps.