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Ryan Puckett

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  1. 34 votes
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    15 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi!
    Thank you for the suggestion.

    Web-dashboard will show agent as not online after some time.
    Only session on our mobile apps (Android and iOS) will keep widget always in Online state.

    To make widget be in Offline you can change your status on mobile to “Invisible”, log out or end mobile session from other device (in web: Profile – Browser & App sessions).

    Also you can use the “Scheduler” feature to auto turn the widget online/offline during certain hours.

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    Ryan Puckett commented  · 

    Reviewing the comments and admin's position, it our group's position that it would be highly advantageous to offer a toggle for users/members to adjust the status of another member in the event that someone steps away for lunch or goes home accidentally not logging off. At least Admin should have this ability. Otherwise, it will appear that a live agent is available after hours when no one is actually available.

  2. 1 vote
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    0 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →
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    Hey Ryan,

    Unfortunately, the session cookie we store for a returning Visitor can get cleared either by clearing cookies or by opening a new browser Window. So currently we cannot track users a precise as we would like to for this to be very valuable.

    Hope this answers your request.

    Ryan Puckett shared this idea  · 

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