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Alternatively, you can reach me here at firstname.lastname@example.org or book a call here: https://calendly.com/siennarubio/30minRein van 't Veer supported this idea ·
An error occurred while saving the commentRein van 't Veer commented
Make an API available so that monitoring systems can check how many agents are available at any given time.
Or: setup a notification system that sends an email when there are no agents available.
Now it happens too often that all our agents are offline and I would like to prevent that from happening