Istiak Ferdous

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  1. 39 votes
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    under review  ·  2 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    Istiak Ferdous commented  · 

    More likely a trigger!

  2. 45 votes
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    under review  ·  4 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    Istiak Ferdous commented  · 

    Very important for user side but site manager site must have those data which ip send this. So no misuses can't happen.

    Istiak Ferdous supported this idea  · 
  3. 103 votes
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    18 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    At this stage, all offline messages have to be set to Closed once the ticket is created.

    We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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    Istiak Ferdous commented  · 

    1+

    Istiak Ferdous supported this idea  · 
  4. 1 vote
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    0 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
    Istiak Ferdous shared this idea  · 
  5. 21 votes
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    under review  ·  3 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →
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    Istiak Ferdous commented  · 

    you can do this by pre-chat form now

  6. 503 votes
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    79 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to provide us your feedback and suggestions.

    At the moment, we can monitor the agent’s performance through User Satisfaction reporting.

    This can be achieved under the Sentiments feature in which the visitor can click the thumbs up and down icon to rate the chat conversation handled by the agent.

    To check the agent’s statistics for User Satisfaction, do the following:

    1. Select the Reporting section on the left sidebar
    2. Click the filter icon
    3. Select the agent
    4. Option to download the report as CSV file.

    The report will show you how many Negative, Positive, or Neutral sentiments each agent receives from their chats.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d…

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    Istiak Ferdous commented  · 

    No it's not your chat it's your login session after I saw that I understand it's harmful and you don't have any power to end a logged in session to tawk. You might revoke access or request to implement new system about agent management system that you can end an agent session to your site or pages that you gave access to.

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    Istiak Ferdous commented  · 

    You mean to say revoking agents access to a chat? Or their login session?

  7. 1 vote
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    1 comment  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
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    Istiak Ferdous commented  · 

    schedule?

  8. 93 votes
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    26 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    At this stage, there is no option to set up triggers to send messages when the widget is offline.

    However, our automation/chatbot feature is currently on our roadmap.

    To address your query about URL-based triggers, this feature is available right now when the widget is online.

    Learn more in this article: https://help.tawk.to/article/creating-and-managing-triggers.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar – https://calendly.com/siennarubio/30min; I’d be happy to help!

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    Istiak Ferdous commented  · 

    unrealistic! needs to set predefined replies but if it won't understand the language than what? Cortana does not understand me many times.

  9. 1 vote
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    1 comment  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
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    Istiak Ferdous commented  · 

    He wants to say if user doesn't chat then also show time for that there is already a option if a visitor lands the time he is on site it counts. And if you're offline it will directly show that you're offline and time won't count. So this is already implemented somehow!

  10. 1 vote
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    under review  ·  1 comment  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
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    Istiak Ferdous commented  · 

    need new api to do this and you might have to host domain and point it to tawk

  11. 96 votes
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    4 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    At this stage, the tawk.to app is not available for Linux.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    Istiak Ferdous supported this idea  · 
  12. 13 votes
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    under review  ·  2 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
    Istiak Ferdous supported this idea  · 
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    Istiak Ferdous commented  · 

    but should be turned on if admin wants to show this

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    Istiak Ferdous commented  · 

    nice idea might be implemented

  13. 140 votes
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    6 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    Our default Basic Site Notification Trigger will automatically fire a message to all pages of your website (both main and sub-pages) when a visitor is active on your site and does not initiate a chat within the first 30 seconds.

    You can also create an Advanced Trigger to fire a second message if your visitor is still on the page after a time delay you specify.

    Learn more about triggers here::

    1. Creating and managing triggers
    https://help.tawk.to/article/creating-and-managing-triggers

    2. Advanced Triggers
    https://help.tawk.to/article/advanced-triggers

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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    Istiak Ferdous commented  · 

    It will increase your work. Mostly when they fall in any problem they open the chat but if you mass chat in before they start you will have to handle all off them and sometimes user will get stressed if it pops out and keeps some of their some pixels of their screen busy they will pop out soon if they have no questions and sometimes they can also unlike the chat and it will be a negative sentiment so I would suggest if you use a trigger when user fall in problem.

  14. 130 votes
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    12 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    Our BAN feature can help restrict spammers or other unwanted users from accessing your widget.

    You can activate this feature with the following options:

    1. Banning a visitor
    You can ban specific visitors from your active chats and offline messages.

    Visit this link to learn more: https://help.tawk.to/article/banning-a-visitor

    2. Banning/blocking the widget by location
    You can block a specific country to hide the widget from visitors from that country.

    Helpful link: https://help.tawk.to/article/blocking-the-widget-by-location

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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    Istiak Ferdous commented  · 

    great idea

    Istiak Ferdous supported this idea  · 
  15. 5 votes
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    under review  ·  1 comment  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
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    Istiak Ferdous commented  · 

    because of url encryption that happens and you should keep making redirector urls until tawk things about this. tawk doesn't make redirector url for you. They only send the link as encrypted.

  16. 7 votes
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    under review  ·  1 comment  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
    Istiak Ferdous supported this idea  · 
  17. 966 votes
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    74 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to write us your feedback and suggestions.

    Adding enhanced features for agent feedback is currently under review. Our engineers are looking into it and we will update you once this is implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    Istiak Ferdous supported this idea  · 

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