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Richard

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    To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. The feature allowing users to enhance Shortcut functions with personalization is currently being constructed. Our engineers are working on it, and updates will be posted once it is implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

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    Richard commented  · 

    Yes, we could definitely use this for inserting customer's name into public shortcuts.
    This way, we could set a shortcut for "Hello (customername) thanks for chatting with us" etc.
    Please add this!

    Richard supported this idea  · 
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    Richard commented  · 

    this is such a great idea - why was this declined?

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