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3 votesMikula Beutl shared this idea ·
1,014 votesAdmintawk.to (top bird!, tawk.to) responded
To All Our Valued Users, Thank you for choosing tawk.to and for sharing your request here. The customizing tickets via email feature has already been submitted to our engineers. Rest assured that this feature is planned and updates will be posted once it is implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
An error occurred while saving the commentMikula Beutl supported this idea ·
I hope this idea is not yet created, this is not a "canned response" suggestion, but to change the text such as the one that the customer receives saying "a new ticket has been created" to something else that fits the company better - so essentially, editing the template colors, text header and footer