Faizan Elahi Qureshi

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    78 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    You may try the following suggestions to identify/limit your agents under the ‘Monitoring’ section:

    To identify whether the visitor is your actual user or your agent, you can follow the steps below:

    1. Ask your agents to visit your website and initiate a test chat.
    2. Join the test chat.
    3. In the top right section of your active chat window, select the ‘Details’ section (tab).
    4. Rename the long auto-generated IP Address to your agent’s name. You can also add their email address.
    5. Save all settings.

    The next time your agent visits your website, their name will now appear under the ‘Monitoring’ section.

    You can ban the IP Addresses of all admin and agents. Once banned, the widget will be hidden and will not be visible in the monitoring section.

    Visit this…

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    Faizan Elahi Qureshi commented  · 

    This should have been a default option in any chat support software. It's simple to apply a filter.

    Please add this feature. In the next update, the IP filter is the easiest to implement and most preferable.

    If we use the ban feature. It blocks all of our users, even those who need to use the chat bot. Kindly find a way to make this work.

    Thanks a lot for listening to our Suggestions. Please Apply them also.

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