Tobias
My feedback
12 results found
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9 votes
An error occurred while saving the comment Tobias
supported this idea
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7 votes
An error occurred while saving the comment Tobias
commented
Yes please.
Inside the Chat (https://dashboard.tawk.to/?lang=de#/chat)
the knowledge base should be searched(done)
and the link to the found article should be added to the chat with one click, please.Tobias
supported this idea
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6 votesTobias
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15 votesTobias
supported this idea
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20 votes
Admintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users, Hi, Thank you for choosing tawk.to and for reaching out. Great news! We have just released a major update to our chat widget. See our latest release here: https://www.tawk.to/category/updates/ates This new update can add a Knowledge Base search bar to the widget, so your visitors can search and find answers before starting a chat. Our Widget Card feature also lets you show articles, list articles in a Knowledge Base category or share a video in the widget. To learn more about how to customize the Widget Cards, visit this link: Customizing the widget header and body cards . If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
Tobias
supported this idea
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3 votesTobias
shared this idea
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70 votesAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
We currently do not have an integration with WordPress and WooCommerce ticketing systems.
Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to.
An error occurred while saving the comment Tobias
commented
Hi tawk.to team,
this was one year ago.
Whats the time table today?
Tobias
supported this idea
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344 votes
To All Our Valued Users, , This is Sienna from tawk.to. Thank you for reaching out. At this stage, we only have the Pre-Chat Form to get the details of the visitor before the chat. An alternative method is to create a Trigger message asking for their information. You can also create Shortcuts or canned responses for repetitive questions visitors ask. Setting up Shortcuts saves you time and keeps your responses accurate and consistent. This also ensures that your spelling and grammar are correct. We've acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
An error occurred while saving the comment Tobias
commented
Votes here to collect all votes: https://tawk.uservoice.com/forums/228427-feedback/suggestions/9229221-pre-chat-form-after-trigger
Tobias
supported this idea
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3 votes
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36 votesTobias
shared this idea
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654 votes
To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. Automation and agent allocation is currently on the development roadmap. Our engineers are working on it and updates will be posted once it has been implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
Tobias
supported this idea
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An error occurred while saving the comment Tobias
commented
first thing the visitor needs is an answer to his questions. when the bot can give nice answers then they will be happy.
An error occurred while saving the comment Tobias
commented
yes. please let the bot look inside the text snippets if there is already answer and handover the answer to user. if not good refirect...
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1,027 votes
To All Our Valued Users, Thank you for choosing tawk.to and for taking the time to write us your feedback and suggestions. Adding enhanced features for agent feedback is currently under review. Our engineers are looking into it and we will update you once this is implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
An error occurred while saving the comment Tobias
commented
just let them do a survey while waiting.
track knowledge base with facebook pixel