Karen

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  1. 335 votes
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    20 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
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    Karen commented  · 

    I think this is a great idea, if it allows the customer to give feedback/survey on how the chat session was, and not just a thumbs up/down. This also allows greater analysis when it comes to your support agent performance.

    Karen supported this idea  · 
  2. 716 votes
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    58 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    Karen commented  · 

    We've tried a few free live chat, in which they have a feature I think would be great if Tawk can include.

    For canned responses,

    Eg, Hi, my name is {agentname}, how can I help?
    The {agentname}: is auto captured based on the agent that is replying to the chat

    Eg, Hi {clientname}, how can I be of assistance?
    The {clientname}: is auto captured, and this will be the first message they see when chat is activated.

    I think that although we're using live chat, it will be great to make the clients feel that the messages are personalized. It's these little efforts that shows the difference between humans and robots.

    Karen supported this idea  · 

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