Andrei

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  1. 15 votes
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    under review  ·  2 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
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    Andrei commented  · 

    This is a great request, please add it. We have over 1000 monthly messages generated by tawk.to and we want to tell for sure how much of these are attributed to facebook ads and how much to Google AdWords paid traffic

    Andrei supported this idea  · 
  2. 310 votes
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    36 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    At this stage, we currently don’t have the option to change the client/visitor’s notification sound.

    We’re continuing to build out our Messaging product, and new updates will be released soon.

    We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    Andrei supported this idea  · 
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    Andrei commented  · 

    I want to vote for this too. Please add more sounds or custom sounds

  3. 20 votes
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    under review  ·  0 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
    Andrei supported this idea  · 
  4. 54 votes
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    6 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →
    Andrei supported this idea  · 
  5. 9 votes
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    0 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there dear tawker,

    If you want help setting up triggers and to know what is their full potential, please contact our support team. They will be happy to help you. You can contact them by going to our site and clicking the Widget. https://www.tawk.to/

    If this is a functionality that we don’t have, the support team will send the development team a request.

    Hope this helps.

    Andrei supported this idea  · 
  6. 16 votes
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    under review  ·  0 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
    Andrei supported this idea  · 
  7. 503 votes
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    79 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to provide us your feedback and suggestions.

    At the moment, we can monitor the agent’s performance through User Satisfaction reporting.

    This can be achieved under the Sentiments feature in which the visitor can click the thumbs up and down icon to rate the chat conversation handled by the agent.

    To check the agent’s statistics for User Satisfaction, do the following:

    1. Select the Reporting section on the left sidebar
    2. Click the filter icon
    3. Select the agent
    4. Option to download the report as CSV file.

    The report will show you how many Negative, Positive, or Neutral sentiments each agent receives from their chats.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d…

    Andrei supported this idea  · 

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