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← Customer Feedback for tawk.to

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  1. Dark Theme

    231 votes
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    27 comments  ·  Feedback » New features  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users, Thank you for choosing tawk.to and for taking the time to share your ideas here. We currently don't have a dark theme for our dashboard. Great news! We have just released a major update to our chat widget. See our latest release here: https://www.tawk.to/category/updates/ This new update will give a new look to your chat widget. Our Widget Cards will allow you to personalize the content of your chat widget. You can add any kind of content to your chat widget, including videos, images and a search bar. It’s like having a mini-website in the chat. To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

    Anonymous supported this idea  · 

  2. Add Auto Join Conversations.

    130 votes
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    10 comments  ·  Feedback » New features  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. At this stage, we do not have a feature allowing agents to join conversations automatically. You can check agent response times to learn how long your customers are waiting before hearing back from an agent in the chat. To do this, visit the Monitoring tab > Live Chat > First response time To learn more, visit this link: https://help.tawk.to/article/understanding-reporting Your request has been acknowledged and updates will be posted once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

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    Anonymous commented  · 

    Thank for votes. We need this.

    Anonymous shared this idea  · 
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    Anonymous commented  · 

    i want auto join conversations.

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