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4 results found

  1. Separate Analytics by page in the dashboard

    29 votes
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    12 comments  ·  Feedback » Improvements  ·  Admin →
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    Keepoint commented  · 

    Hi,
    Love the platform.
    Small suggestion - we run the chat on various properties and we can only get live analytics for one property. It would be really useful to be able to swap and view live visitors analytics for which ever property we choose.
    Thanks for the hard work so far!

    Keepoint supported this idea  · 

  2. Windows app icon blinking

    100 votes
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    13 comments  ·  Feedback » Windows app  ·  Admin →
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    under review  ·  Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users, Thank you for choosing tawk.to and for sharing your ideas with us. At the moment, our tawk.to Windows app does not display a blinking icon when agents receive a chat. Your request has been acknowledged and updates will be posted once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

    Keepoint supported this idea  · 

  3. Ask customer for email / name while chatting. Pre-chat form in chat

    344 votes
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    33 comments  ·  Feedback » New features  ·  Admin →
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    under review  ·  Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users, , This is Sienna from tawk.to. Thank you for reaching out. At this stage, we only have the Pre-Chat Form to get the details of the visitor before the chat. An alternative method is to create a Trigger message asking for their information. You can also create Shortcuts or canned responses for repetitive questions visitors ask. Setting up Shortcuts saves you time and keeps your responses accurate and consistent. This also ensures that your spelling and grammar are correct. We've acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

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    Keepoint commented  · 

    We're encountering the same issue.
    All we see is "V1484823236436347" which isn't great. We then have to request a name and an email address.

    Keepoint supported this idea  · 

  4. Display trigger on mobile and tablet not only in fullscreen mode.

    30 votes
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    under review  ·  9 comments  ·  Feedback » Improvements  ·  Admin →
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    Keepoint supported this idea  · 

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