scott

My feedback

  1. 598 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    36 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    Automation and agent allocation is currently on the development roadmap.

    Our engineers are working on it and updates will be posted once it has been implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    An error occurred while saving the comment
    scott commented  · 

    *live not liver ;-)

    An error occurred while saving the comment
    scott commented  · 

    it sounds like a good idea from the beancounters perspective... and it couldn't hurt to have this as an optional feature...but the reality is that people are fed up with having to go through a series of questions/prompts to get to a real person... which is the point of offering this whole solution anyway... so that they don't have to jump through hoops and answer questions to get to a liver person...

    nothing is more annoying than having a phone recording say press 1 for sales, 2 for support, 3 for billing.... etc... let's think about the users and customers for a change instead of the bottom line...

  2. 3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
    scott shared this idea  · 
  3. 470 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    78 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    You may try the following suggestions to identify/limit your agents under the ‘Monitoring’ section:

    To identify whether the visitor is your actual user or your agent, you can follow the steps below:

    1. Ask your agents to visit your website and initiate a test chat.
    2. Join the test chat.
    3. In the top right section of your active chat window, select the ‘Details’ section (tab).
    4. Rename the long auto-generated IP Address to your agent’s name. You can also add their email address.
    5. Save all settings.

    The next time your agent visits your website, their name will now appear under the ‘Monitoring’ section.

    You can ban the IP Addresses of all admin and agents. Once banned, the widget will be hidden and will not be visible in the monitoring section.

    Visit this…

    An error occurred while saving the comment
    scott commented  · 

    agents should have an easy way in the dashboard to activate/de-activate their own IP address or any IP address to prevent triggers from occuring when their staff is viewing or working on their own site

    scott supported this idea  · 

Feedback and Knowledge Base