Jim Cunliffe

← Customer Feedback for tawk.to

My feedback

  1. Include Chat When Converting to Ticket

    99 votes
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    6 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
    Jim Cunliffe supported this idea  · 
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    Jim Cunliffe commented  · 

    When converting chat to ticket, bring thru the chat, so we know what the ticket is about.

    Why would I not want to see previous that caused chat to become a support ticket?

  2. URL hover consistency

    1 vote
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    1 comment  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
    Jim Cunliffe shared this idea  · 

  3. Filter out own people (by IP or name) from monitoring

    470 votes
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    78 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
    planned  ·  Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    You may try the following suggestions to identify/limit your agents under the ‘Monitoring’ section:

    To identify whether the visitor is your actual user or your agent, you can follow the steps below:

    1. Ask your agents to visit your website and initiate a test chat.
    2. Join the test chat.
    3. In the top right section of your active chat window, select the ‘Details’ section (tab).
    4. Rename the long auto-generated IP Address to your agent’s name. You can also add their email address.
    5. Save all settings.

    The next time your agent visits your website, their name will now appear under the ‘Monitoring’ section.

    You can ban the IP Addresses of all admin and agents. Once banned, the widget will be hidden and will not be visible in the monitoring section.

    Visit this…

    An error occurred while saving the comment
    Jim Cunliffe commented  · 

    As google analytics do.

    Ability to ignore site visits from staff/agents or workplace when one front end.

    Settings / ignore IP

    Jim Cunliffe supported this idea  · 

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