Anonymous

My feedback

  1. 22 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Anonymous commented  · 

    Yes please!!!!!

    AUTO LOG OFF!

    Anonymous supported this idea  · 
  2. 151 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    16 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    This is Sienna from tawk.to. Thank you for reaching out.

    At this stage, the only way to force a logout for an agent is by disabling their account via the Property Members section.

    Alternatively, you can set up a Scheduler.

    The Scheduler’s purpose is to make the chat widget go offline even if the agent is logged in.

    Once the Scheduler is activated, you don’t need to worry about whether or not your agents forgot to log out.

    Example:

    Let’s say you’ve scheduled your widget to appear online from 9 AM – 5 PM. If you log in before 9 AM, you can still monitor your visitors without receiving any chats. However, your chat widget will stay offline and the visitor will get the offline form.

    The same thing happens when the clock hits 5 PM. Even if there are agents online, the chat widget…

    Anonymous supported this idea  · 
    An error occurred while saving the comment
    Anonymous commented  · 

    an auto logoff feature the answer!
    My and my agents keep missing chat requests because it happens to go away and leave the chat on.

    I've tried to tell developers of this nice chat in many ways and in many occasions, but they refused to take it into consideration. God knows why... masochism?

Feedback and Knowledge Base