Eric

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  1. 9 votes
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    0 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
    Eric shared this idea  · 
  2. 29 votes
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    under review  ·  7 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
    Eric supported this idea  · 
  3. 137 votes
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    26 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
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    Eric commented  · 

    Updates?

    Eric supported this idea  · 
  4. 40 votes
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    7 comments  ·  Feedback » Integrations  ·  Flag idea as inappropriate…  ·  Admin →
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    Eric commented  · 

    Would love to see this soon

    Eric supported this idea  · 
  5. 30 votes
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    under review  ·  3 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
    Eric supported this idea  · 
  6. 36 votes
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    2 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Takiko,

    This is a good idea.

    Here is a temporary workaround.
    What you can do is, in the “Recipient Email” field put the person you want to assign the ticket to and then from the “Assign to” dropdown pick which agent or department you want the ticket to be assigned to.

    Hope this helps for now.

    Eric supported this idea  · 
  7. 846 votes
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    under review  ·  70 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
    Eric supported this idea  · 
  8. 71 votes
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    under review  ·  8 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
    Eric supported this idea  · 
  9. 618 votes
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    52 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
    Eric supported this idea  · 

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