9 votesEric shared this idea ·
An error occurred while saving the commentEric commented
Would love to see this soon
This is a good idea.
Here is a temporary workaround.
What you can do is, in the “Recipient Email” field put the person you want to assign the ticket to and then from the “Assign to” dropdown pick which agent or department you want the ticket to be assigned to.
Hope this helps for now.