174 votesAdmintawk.to (top bird!, tawk.to) responded
Thank you for the suggestion!
Pre-chat form like we have now won’t be good since will cover the chat – so that request title can be kinda misleading when it will be searched by other users, reviewed by us in future.
We have a request to make “Chat rescuer” trigger with input fields:
But I can’t merge your request into it, since I presume you want any trigger to have input fieds – maybe we can rename your request to sound like “Triggers with input fields” / “Triggers like pre-chat form” or other how you would like it to be.
We had plans on changing current pre-chat into form of conversation with a bot – in chat bot asks for example visitors name and visitor can type it like he would type a message. But, unfortunately, difficult to say when we can start on implementing such functionality.
This applies to sites where the pre-chat form is enabled as well as triggers
Once the trigger fires the message should be visible to the user no matter what. Once the user views the message and tries to respond it should then show the pre-chat form.
Trigger messages should NOT be hidden behind pre-chat forms. This is awful UX. To see the message the user would need to complete the pre-chat form and many users will not do this just to see if the message is something they want to reply to.
I have tested this on a number of sites with high traffic and the leads plummet when the trigger message is hidden behind the pre-chat form.
The solution is to have the trigger messages always displayed and only once the user tries to reply should they then see the pre-chat form.
Please see the sense in this! :-)
Hey Tawk team, any ETA on this please? :-)
This would probably be resolved with the queue functionality that's currently being developed.
Thank you for the suggestion.
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