Brendan

My feedback

  1. 174 votes
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    8 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi!
    Thank you for the suggestion!

    Pre-chat form like we have now won’t be good since will cover the chat – so that request title can be kinda misleading when it will be searched by other users, reviewed by us in future.

    We have a request to make “Chat rescuer” trigger with input fields:
    https://tawk.uservoice.com/forums/228427/suggestions/32865964
    But I can’t merge your request into it, since I presume you want any trigger to have input fieds – maybe we can rename your request to sound like “Triggers with input fields” / “Triggers like pre-chat form” or other how you would like it to be.

    We had plans on changing current pre-chat into form of conversation with a bot – in chat bot asks for example visitors name and visitor can type it like he would type a message. But, unfortunately, difficult to say when we can start on implementing such functionality.

    Brendan commented  · 

    This applies to sites where the pre-chat form is enabled as well as triggers

    Once the trigger fires the message should be visible to the user no matter what. Once the user views the message and tries to respond it should then show the pre-chat form.

    Trigger messages should NOT be hidden behind pre-chat forms. This is awful UX. To see the message the user would need to complete the pre-chat form and many users will not do this just to see if the message is something they want to reply to.

    I have tested this on a number of sites with high traffic and the leads plummet when the trigger message is hidden behind the pre-chat form.

    The solution is to have the trigger messages always displayed and only once the user tries to reply should they then see the pre-chat form.

    Please see the sense in this! :-)

    Brendan supported this idea  · 
  2. 6 votes
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    0 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
    Brendan shared this idea  · 
  3. 1,227 votes
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    planned  ·  124 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →
    Brendan commented  · 

    Hey Tawk team, any ETA on this please? :-)

    Brendan commented  · 

    This would probably be resolved with the queue functionality that's currently being developed.

    https://tawk.uservoice.com/forums/228427-feedback/suggestions/8632363-enable-queue

  4. 3 votes
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    0 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
    Brendan shared this idea  · 
  5. 137 votes
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    under review  ·  5 comments  ·  Feedback » Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
    Brendan supported this idea  · 
  6. 61 votes
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    4 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
    Brendan supported this idea  · 
  7. 1 vote
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    0 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
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  8. 4 votes
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    1 comment  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →
    Brendan supported this idea  · 
  9. 3 votes
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    0 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
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  10. 425 votes
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    70 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi!

    Thank you for the suggestion.

    Currently the only way is to ban by IP, but in this case the widget won’t appear for that user as well.
    To ban by IP, please go to Admin – Ban List – click Ban IP button.

    Brendan supported this idea  · 

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