YILDIRIM
My feedback
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1,209 votes
To All Our Valued Users,
Thank you for choosing tawk.to and for sharing your suggestions here.
We took note of your feedback and integrations with 3rd party apps are currently underworks.
Rest assured that our engineers are looking into it and we will update you as soon as it is implemented.
Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
YILDIRIM
supported this idea
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123 votes
Admintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for reaching out.
We currently don’t have auto-translation and language selection features in Triggers.
Alternatively, create a chat widget for each language.
After adding a new widget, you can now set your preferred language. Create a Trigger and manually set the language.
Please note: Each new widget is in English by default.
To learn more, visit these links:
https://help.tawk.to/article/changing-your-widget-language
https://help.tawk.to/article/how-to-add-more-than-one-widget-to-website
https://help.tawk.to/article/how-to-add-multiple-widgets-to-a-website-with-javascriptIf you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
YILDIRIM
supported this idea
·
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124 votesAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for reaching out.
This is how the department function works for tawk.to chat.
1. Chats can be assigned to departments, all AGENTS including those who are not assigned there can see the incoming chats, but only those who are assigned to the department will get a notification.
2. This is so to allow easy chat take-over especially if the transfer is from one department to another.
3. In departments, the other agents only hear the notification sounds if there are no agents currently online in the department the visitor has selected. So the only time it rings for all agents is when a department is selected that has no agents currently online. This is to prevent the chat from going unanswered.
4. Currently, there is no set-up to hide chats from other departments.If you…
YILDIRIM
supported this idea
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An error occurred while saving the comment -
1,534 votes
To All Our Valued Users,
Thank you for choosing tawk.to and for taking the time to share your ideas here.
At the moment, we don’t have a direct Chat transfer to another agent. Rest assured that this feature is currently planned and our engineers are working towards its completion. The software upgrade will be posted as soon as it is implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I’d be happy to help!
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130 votesAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for reaching out.
Our BAN feature can help restrict spammers or other unwanted users from accessing your widget.
You can activate this feature with the following options:
1. Banning a visitor
You can ban specific visitors from your active chats and offline messages.Visit this link to learn more: https://help.tawk.to/article/banning-a-visitor
2. Banning/blocking the widget by location
You can block a specific country to hide the widget from visitors from that country.Helpful link: https://help.tawk.to/article/blocking-the-widget-by-location
Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
YILDIRIM
supported this idea
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2 votesYILDIRIM
shared this idea
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Create agent groups/teams and in the group or team attain priority power (%) or hierarchy between agents in the same group or team.
(e.g. English speaking agents, German speaking agents, French speking agents)
Add to the Condition part of triggers "Check visitor browser's language",
and Add to the Action part of triggers "Assign visitor to <agent group>
So for example if the visitor requesting chat check browser's language equals German then route chat to German speaking agent group, at that group priority power will be compared between available agents and the chat will be routed to more powerfull agent available, if this agent doesn't react in a predetermined time then system will reroute this visitor to next available and priority power on second place at that group, if the second one is not reacting or answering then reroute to any other available agent without group or team specification....just like cloud phone routers does.