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  1. Desktop Notification configuration

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    53 comments  ·  Feedback » Improvements  ·  Admin →
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    under review  ·  Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users, Thank you for choosing tawk.to and for sharing your challenge here. Here are our Desktop notification options: -New Chat -Repeat -New Visitor -New Message -Agent Disconnect -New Agent Message To change your sound settings: * Go to the top right of the Dashboard (user icon) * then Manage Sounds. Helpful links: For Google Chrome Notification: https://support.google.com/chrome/answer/3220216?co=GENIE.Platform%3DDesktop&hl=en Enabling Desktop notifications https://help.tawk.to/article/enabling-desktop-notifications Managing sound settings and desktop notifications https://help.tawk.to/article/managing-sound-settings-and-desktop-notifications If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

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    Anonymous commented  · 

    Any progress ? - we missed two chats today alone - thinking of a different solution if we keep mising chats

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    Anonymous commented  · 

    We have missed several chats as our computers don't have speakers here and the notification we have a chat only stays up for 5 seconds. We are considering a move if we can't adjust this and make it more obvious when agents have the browser minimised We are a shop so sometimes agents are away from there desks dealing with customers. Hopefully this can be implemented soon.
    Phil

    Anonymous supported this idea  · 

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