Ozael
My feedback
7 results found
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26 votesOzael
supported this idea
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194 votes
Admintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users, Thank you for choosing tawk.to and for sharing your challenge here. Currently, there is no function allowing you to hide chats from other departments, however, I've been advised this feature is on our roadmap. Your request is acknowledged and updates will be posted once the feature has been implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
An error occurred while saving the comment Ozael
supported this idea
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4 votesOzael
supported this idea
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An error occurred while saving the comment Ozael
commented
I think the system groups all the calls by the email entered in the service but I also agree that it could be by another identification such as CPF, CNPJ, not to have to type email every time.
An error occurred while saving the comment Ozael
commented
That would be very interesting.
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50 votesAdmintawk.to
(top bird!, tawk.to)
responded
Hi,
Thank you for choosing tawk.to and for taking the time to share your ideas here.
Great news! Our CRM (Contacts) is already in the beta stage.
With tawk.to Contacts, you can manage all of your conversations and customer activity across multiple channels from the inside of your tawk.to Dashboard. And it’s 100% free!
✔ Add and manage contacts
✔ View conversations, customer interactions and points of contact
✔ Add and review notes
✔ Create and manage tickets
✔ Create and sort contacts with custom filters
✔ Group contacts into Segments
To register for testing the Beta release, visit this link: https://www.tawk.to/updates/crm-beta-release-contacts/
For our latest release, visit this link: https://www.tawk.to/category/updates/
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
If you have any other questions, require assistance, or just want to…
Ozael
shared this idea
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1,075 votes
To All Our Valued Users,, Thank you for choosing tawk.to and for sharing your suggestion here. .json is the current format used by tawk.to when exporting contacts and chat history. However, we are in the process of changing the export format and the new feature will be available soon. Alternatively, you can use this tool for file conversion: https://www.convertcsv.com/json-to-csv.htm Learn more about exporting contacts: https://help.tawk.to/article/exporting-contacts Learn about exporting your chat history: https://help.tawk.to/article/viewing-deleting-and-exporting-your-chat-history If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
Ozael
supported this idea
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An error occurred while saving the comment Ozael
commented
Or you can import data from a spreadsheet in excel with name, CPF or CNPJ, email and phone
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31 votes
An error occurred while saving the comment Ozael
commented
Hello! I would like to congratulate you for the excellent work. A suggestion: Make it possible to create and edit the contact record, because if we put some wrong information we can not correct. And I realized that I can not create a new contact to open a ticket (they are created through chat contact). It would be great to be able to create the contacts and edit the alpem fields of having a field for phone
Ozael
supported this idea
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Ozael
shared this idea
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7 votes
Hi!
Thank you for the suggestion!You can also create ticket from Contacts list.
On right side of the row with contact there is “Create ticket button”An error occurred while saving the comment Ozael
commented
There is a contact register created according to the visits on the site. It would be interesting to create the contacts manually and also, to be able to select an account already registered for a new ticket. Currently, we have to enter the data every time we make a call for a contact. It would be interesting, too, to have a telephone field.
Ozael
supported this idea
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I would like only the financial member to have access to the conversations sent to the Financial sector. Messages currently appear to all members. Or does it already exist?