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Patrick Black

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    To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. The feature allowing users to enhance Shortcut functions with personalization is currently being constructed. Our engineers are working on it, and updates will be posted once it is implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

    Patrick Black supported this idea  · 
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    Patrick Black commented  · 

    Merge tags would be a great new feature. Therefore, when creating shortcuts, such as a welcome message, we could use their name they enter for the chat. For example, Hello [first-name], how can I help you today?

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