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Mario Augusto Paglia Junior

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    To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. The feature allowing users to enhance Shortcut functions with personalization is currently being constructed. Our engineers are working on it, and updates will be posted once it is implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

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    Mario Augusto Paglia Junior commented  · 

    I would suggest adding variables that automatically pull the name of the person who signed up on the form to request a chat. It would work as follows, for example, I registered the following variable in my automatic shortcut: "Hello $name$, how can we help?" Where $name$ would pull the name of the person that was filled out on the form. For example, "Hello Ricardo, how can we help?"

    Do you think this is possible? I used LiveZilla for years and had this option, it is very good because it actually ends up breaking the ice a little with the client and does not seem like a 100% automatic message.

    Awaiting return.

    Mario Augusto Paglia Junior supported this idea  · 

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