Anonymous

My feedback

  1. 470 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    78 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    You may try the following suggestions to identify/limit your agents under the ‘Monitoring’ section:

    To identify whether the visitor is your actual user or your agent, you can follow the steps below:

    1. Ask your agents to visit your website and initiate a test chat.
    2. Join the test chat.
    3. In the top right section of your active chat window, select the ‘Details’ section (tab).
    4. Rename the long auto-generated IP Address to your agent’s name. You can also add their email address.
    5. Save all settings.

    The next time your agent visits your website, their name will now appear under the ‘Monitoring’ section.

    You can ban the IP Addresses of all admin and agents. Once banned, the widget will be hidden and will not be visible in the monitoring section.

    Visit this…

    Anonymous supported this idea  · 
    An error occurred while saving the comment
    Anonymous commented  · 

    Please could you include a feature that allows us to exlude ip addresses from the monitoring?

    It would allow us to remove ourselves and our developer from the monitoring so that we will only be notified when real customers come to our pages?

    Thank you

  2. 130 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    12 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    Our BAN feature can help restrict spammers or other unwanted users from accessing your widget.

    You can activate this feature with the following options:

    1. Banning a visitor
    You can ban specific visitors from your active chats and offline messages.

    Visit this link to learn more: https://help.tawk.to/article/banning-a-visitor

    2. Banning/blocking the widget by location
    You can block a specific country to hide the widget from visitors from that country.

    Helpful link: https://help.tawk.to/article/blocking-the-widget-by-location

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    Anonymous supported this idea  · 

Feedback and Knowledge Base