Skip to content

Wojciech

← Customer Feedback for tawk.to

My feedback

1 result found

  1. Customize tickets emails

    1,013 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    143 comments  ·  Feedback » Improvements  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users, Thank you for choosing tawk.to and for sharing your request here. The customizing tickets via email feature has already been submitted to our engineers. Rest assured that this feature is planned and updates will be posted once it is implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

    An error occurred while saving the comment
    Wojciech commented  · 

    ticketing system is very simple. It should have:

    1. configurable e-mail adres (e-mials to customers should be sent from my comany e-mial), so it need to have: SPF+DKIM

    2. Default text of auto-reply should be translated/ allowed to edit it

    3. defauld text of auto-reply should be optionally disabled

    4. All e-mial templates (with answers) shoud be editable and translated

    5. tickets should be automatically closed after user is not answering with X days. Option yes/no

    Wojciech supported this idea  · 

Feedback and Knowledge Base

(thinking…)