Rick

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  1. 12 votes
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    3 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    This how the chat widget behaves on a mobile device:

    1. If the chat widget is configured as a POPOUT, the chat widget will open in a separate tab purely for a chat.

    Visitors will have to come back to the main tab if they wish to navigate your website.

    2. If the chat widget is configured to MAXIMIZE, the chat widget will open within the current tab and the chat widget will follow the visitor as they navigate your website.

    It will notify the visitor if there is an unread message in the same way it would for a text message on a mobile phone — a little red 1 or 2 appears on the widget.

    To configure the chat widget behaviour, do the following:

    1. Click the Administration Tab
    2. Select Chat…

    Rick shared this idea  · 
  2. 39 votes
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    under review  ·  3 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
    Rick supported this idea  · 
  3. 4 votes
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    1 comment  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
    Rick supported this idea  · 
  4. 7 votes
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    under review  ·  1 comment  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
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    Rick commented  · 

    This feature would be beneficial! I contacted the team and explained why I think this feature is helpful. They are going to review this request again.

    Rick supported this idea  · 
  5. 183 votes
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    22 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    Great news! We have just released a major update to our chat widget.

    See our latest release here: https://www.tawk.to/category/updates/

    You can now enjoy the chat widget’s new look and features on Mobile.

    You can now set the position of the chat widget on a mobile device.

    Follow these steps to change the appearance of the chat widget:

    1. Click the Administration cog in the lower-left corner of your dashboard.
    2. Select Chat Widget.
    3. Under Widget Appearance, select Advanced.
    4. Under Mobile Widget, select your preferred Mobile Widget Position.

    Helpful link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards

    At this stage, changing the size of the icon is not available.

    We’re continuing to build out other features and have taken on your suggestions. We will post updates once the feature has been implemented.

    If you have any other questions, require assistance, or just…

    Rick supported this idea  · 
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    Rick commented  · 

    I think the mobile widget is tiny on an iPhone. I think it is hard for users that the blue dot is a chat button.

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