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Admintawk.to (top bird!, tawk.to)

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  1. 247 votes
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    25 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    To All Our Valued Users, Thank you for choosing tawk.to and for sharing your question here. We have plans to extend this feature in the future. However, it's not available at the moment. We've acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi,

    Thank you for choosing tawk.to and for sharing your question here.

    We have plans to extend this feature in the future. However, it's not available at the moment.

    We've acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

  2. 730 votes
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    158 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    To All Our Valued Users, Thank you for choosing tawk.to and for sharing your challenge here. Our chat transcript email is currently set to display the GMT 0 timezone. Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

    An error occurred while saving the comment
    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi,

    Thank you for choosing tawk.to and for sharing your challenge here.

    Our chat transcript email is currently set to display the GMT 0 timezone.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

    An error occurred while saving the comment
    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi, Marcus!
    The timestamps in the tickets/chats should be correct. If not, please write to support@tawk.to
    This request is for changing time when transcript are sent, not for messages inside of a chat.

  3. 242 votes
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    26 comments  ·  Feedback » Integrations  ·  Flag idea as inappropriate…  ·  Admin →
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    To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. We currently don't have an API integration with API.ai chatbot. Our automation or chatbot feature is currently in our roadmap development. Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi,

    Thank you for choosing tawk.to and for reaching out.

    We currently don't have an API integration with API.ai chatbot.

    Our automation or chatbot feature is currently in our roadmap development.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

    An error occurred while saving the comment
    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi!
    No, it won't against. We are not forcing to use our agents, website owner can hire anyone or even a company to answer his chats - owner decides what suits him best :)

  4. 3 votes
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    1 comment  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    To All Our Valued Users,

    This is Sienna from tawk.to. Thank you for reaching out.

    I have forwarded your concern to our dev team and they have already updated the missing strings in Crowdin for your KB page.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    An error occurred while saving the comment
    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi,

    This is Sienna from tawk.to. Thank you for reaching out.

    I have forwarded your concern to our dev team and they have already updated the missing strings in Crowdin for your KB page.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

  5. 477 votes
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    81 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
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    To All Our Valued Users, Thank you for choosing tawk.to and for sharing your challenge here. You may try the following suggestions to identify/limit your agents under the ‘Monitoring’ section: To identify whether the visitor is your actual user or your agent, you can follow the steps below: 1. Ask your agents to visit your website and initiate a test chat. 2. Join the test chat. 3. In the top right section of your active chat window, select the ‘Details’ section (tab). 4. Rename the long auto-generated IP Address to your agent's name. You can also add their email address. 5. Save all settings. The next time your agent visits your website, their name will now appear under the ‘Monitoring' section. You can ban the IP Addresses of all admin and agents. Once banned, the widget will be hidden and will not be visible in the monitoring section. Visit this…

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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi Mathias,

    Thank you for choosing tawk.to and for sharing your challenge here.
    You may try the following suggestions to identify/limit your agents under the ‘Monitoring’ section:

    To identify whether the visitor is your actual user or your agent, you can follow the steps below:

    1. Ask your agents to visit your website and initiate a test chat.
    2. Join the test chat.
    3. In the top right section of your active chat window, select the ‘Details’ section (tab).
    4. Rename the long auto-generated IP Address to your agent's name. You can also add their email address.
    5. Save all settings.

    The next time your agent visits your website, their name will now appear under the ‘Monitoring' section.

    You can ban the IP Addresses of all admin and agents. Once banned, the widget will be hidden and will not be visible in the monitoring section.

    Visit this link for more information: https://help.tawk.to/article/banning-a-visitor

    I hope these suggestions address your concern.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

    An error occurred while saving the comment
    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi, Gabriel!
    Unfortunately it not so easy, since it will be a new functionality, which requires proper UI, storage on server and server-requests to manage such list of IP addresses.
    But our team is informed that such request exists, is popular and important for users.

    An error occurred while saving the comment
    Admintawk.to (top bird!, tawk.to) commented  · 

    Good morning! No, not yet

  6. 490 votes
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    50 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    To All Our Valued Users, Thank you for choosing tawk.to and for sharing your challenge here. Here are our Desktop notification options: -New Chat -Repeat -New Visitor -New Message -Agent Disconnect -New Agent Message To change your sound settings: * Go to the top right of the Dashboard (user icon) * then Manage Sounds. Helpful links: For Google Chrome Notification: https://support.google.com/chrome/answer/3220216?co=GENIE.Platform%3DDesktop&hl=en Enabling Desktop notifications https://help.tawk.to/article/enabling-desktop-notifications Managing sound settings and desktop notifications https://help.tawk.to/article/managing-sound-settings-and-desktop-notifications If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi Tom,

    Thank you for choosing tawk.to and for sharing your challenge here.

    Here are our Desktop notification options:
    -New Chat
    -Repeat
    -New Visitor
    -New Message
    -Agent Disconnect
    -New Agent Message

    To change your sound settings:
    * Go to the top right of the Dashboard (user icon)
    * then Manage Sounds.

    Helpful links:

    For Google Chrome Notification:
    https://support.google.com/chrome/answer/3220216?co=GENIE.Platform%3DDesktop&hl=en

    Enabling Desktop notifications
    https://help.tawk.to/article/enabling-desktop-notifications

    Managing sound settings and desktop notifications
    https://help.tawk.to/article/managing-sound-settings-and-desktop-notifications

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

  7. 494 votes
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    73 comments  ·  Feedback » Integrations  ·  Flag idea as inappropriate…  ·  Admin →
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    To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. We currently don't have an integration with Google Analytics. We do, however, have our Google Adwords Tracking integration. Google Conversion tracking can help you see how effectively your ad clicks lead to valuable customer interaction with tawk.to. This article explains how to create a conversion action to track visitor engagement with the widget. You can find the sample code and tutorial here: https://docs.tawk.help/article/google-adwords-tracking Note: this code example tracks a new chat as a conversion. If you would like the conversion to occur on some other metric, please refer to our Javascript API: https://help.tawk.to/article/google-adwords-tracking If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

    An error occurred while saving the comment
    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi,

    Thank you for choosing tawk.to and for reaching out.

    We currently don't have an integration with Google Analytics.

    We do, however, have our Google Adwords Tracking integration.

    Google Conversion tracking can help you see how effectively your ad clicks lead to valuable customer interaction with tawk.to.

    This article explains how to create a conversion action to track visitor engagement with the widget. You can find the sample code and tutorial here: https://docs.tawk.help/article/google-adwords-tracking

    Note: this code example tracks a new chat as a conversion. If you would like the conversion to occur on some other metric, please refer to our Javascript API: https://help.tawk.to/article/google-adwords-tracking

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar - https://calendly.com/siennarubio/30min; I'd be happy to help!

    An error occurred while saving the comment
    Admintawk.to (top bird!, tawk.to) commented  · 

    We're currently creating a complete reporting section right in the dashboard, with all of the above reports, and a great deal more.

  8. 191 votes
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    10 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    To All Our Valued Users, Thank you for choosing tawk.to and for sharing your suggestion here. Currently, we don't offer an automation feature. Automation is a feature on our product roadmap. Our engineers are working on this feature and updates will be posted once it has been implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

    An error occurred while saving the comment
    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi Mansoor,

    Thank you for choosing tawk.to and for sharing your suggestion here.

    Currently, we don't offer an automation feature.

    Automation is a feature on our product roadmap. Our engineers are working on this feature and updates will be posted once it has been implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

  9. 36 votes
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    6 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    To All Our Valued Users, Thank you for choosing tawk.to and for sharing your challenge here. At the moment, we only have the forward-slash (/) key function to search for Shortcuts. We've acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

    An error occurred while saving the comment
    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi,

    Thank you for choosing tawk.to and for sharing your challenge here.

    At the moment, we only have the forward slash (/) key function to search for Shortcuts.

    We've acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

  10. 129 votes
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    65 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    To All Our Valued Users, Thank you for choosing tawk.to and for taking the time to share your ideas here. Our automation or chatbot feature is currently in our roadmap development. Your request has been acknowledged and updates will be posted once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

    An error occurred while saving the comment
    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi Dominic,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    Our automation or chatbot feature is currently in our roadmap development.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

    An error occurred while saving the comment
    Admintawk.to (top bird!, tawk.to) commented  · 

    Sorry, at the moment there is no estimate on this

  11. 1 vote
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    1 comment  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    We currently don’t have an option to limit the agent from joining a chat or chat assignment to a specific agent.

    You can consider the following suggestions to help manage your new agents:

    1. Create an Agent Alert.

    You can create a short reminder about the new agents of the property.

    The alert will be the first message the agent will see before joining a chat. Alerts are only visible to agents, so you get a prompt without visitors ever seeing it.

    Alerts will be highlighted in yellow at the top area of all the active chats.

    To learn more about creating and managing agent alerts, visit this link: https://help.tawk.to/article/creating-and-managing-agent-alerts

    2.Add an Agent Guide on Tabs.

    By creating an Agent Guide, new agents can read and follow the process of answering chats.
    Tabs help…

    An error occurred while saving the comment
    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi Jon,

    Thank you for choosing tawk.to and for sharing your challenge here.

    We currently don't have an option to limit the agent from joining a chat or chat assignment to a specific agent.

    You can consider the following suggestions to help manage your new agents:

    1. Create an Agent Alert.

    You can create a short reminder about the new agents of the property.

    The alert will be the first message the agent will see before joining a chat. Alerts are only visible to agents, so you get a prompt without visitors ever seeing it.

    Alerts will be highlighted in yellow at the top area of all the active chats.

    To learn more about creating and managing agent alerts, visit this link: https://help.tawk.to/article/creating-and-managing-agent-alerts

    2.Add an Agent Guide on Tabs.

    By creating an Agent Guide, new agents can read and follow the process of answering chats.
    Tabs help agents sort information and access additional functions without having to exit the Dashboard. You can also outline policies, provide answers to commonly asked questions or create other helpful information.

    Helpful link: https://help.tawk.to/article/creating-and-managing-tabs

    3. Set up Departments and add a Pre-chat form.

    Departments are especially helpful for big teams, making sure only the right agents answer the chat.

    To set up Departments, you will first need to enable the Pre-Chat form for your site widget and then set up the actual Departments.

    The Pre-Chat form will require your visitor to answer a set of questions before a chat commences.

    Follow these steps to set up your Pre-Chat form :

    1. In your Dashboard, click the Admin gear icon in the left sidebar.
    2. Select Widget Content.
    3. Enable the Pre-Chat form by toggling the Pre-Chat form button to on.
    4. Select the Department option.

    Helpful link: https://help.tawk.to/article/using-the-pre-chat-form

    NOTE: Be aware that enabling a Pre-Chat Form is likely to decrease the number of chats you receive. Statistically, it is known to reduce engagement by up to 37%.

    To set up the actual Departments:

    1. Click the Admin gear icon in the left sidebar.
    2. Then click on Departments.
    3. Click Add under the Departments column for that site.

    This is how the Department function works for tawk.to chat.

    ​1. Chats can be assigned to Departments. All Agents, including those who are not assigned there, can see the incoming chats. However, only those who are assigned to the Department will get a notification.

    ​2. This allows for easy chat take-over, especially if the transfer is from one Department to another.

    3. ​In Departments, the other agents only hear the notification sounds if there are no agents currently online in the department the visitor has selected. The only time it rings for all agents is when no agents are currently online for the Department selected. This prevents the chat from going unanswered.

    ​4. Currently, there is no setup to hide chats from other Departments.
    Helpful link: https://help.tawk.to/article/creating-and-managing-departments

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

  12. 1 vote
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    2 comments  ·  Feedback » Android app  ·  Flag idea as inappropriate…  ·  Admin →
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    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    We currently don’t have a ring notification each time the user opens a new page/tab.

    We do, however, have a ring notification for “new visitors”. You can enable this ring if you wish to proactively reach out to your visitors.

    ​You can start a chat with your visitors by clicking on the visitor in the monitoring section of the dashboard. Then simply click the join button in the chat window to start a chat.

    To learn more about sound settings and desktop notifications:
    https://help.tawk.to/article/managing-sound-settings-and-desktop-notifications

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    An error occurred while saving the comment
    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi,

    Thank you for choosing tawk.to and for reaching out.

    We currently don't have a ring notification each time the user opens a new page/tab.

    We do, however, have a ring notification for "new visitors". You can enable this ring if you wish to proactively reach out to your visitors.

    ​You can start a chat with your visitors by clicking on the visitor in the monitoring section of the dashboard. Then simply click the join button in the chat window to start a chat.

    To learn more about sound settings and desktop notifications:
    https://help.tawk.to/article/managing-sound-settings-and-desktop-notifications

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

  13. 1 vote
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    1 comment  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    You can monitor and gather reports of your customer’s feedback through our Sentiments feature.

    The visitor can rate the chat conversation handled by the agent after they clicked the thumbs up or down icon on the chat widget.

    Follow the steps below to check your User Satisfaction reports:

    1. Select the Reporting section of the dashboard in the left sidebar
    2. Click the filter icon
    3. Select the agent
    4. Select the option to download the report as a CSV file

    The report will show you how many Negative, Positive, or Neutral sentiments each agent receives from their chats.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I’d be happy to help!

    An error occurred while saving the comment
    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi,

    Thank you for choosing tawk.to and for sharing your challenge here.

    You can monitor and gather reports of your customer's feedback through our Sentiments feature.

    The visitor can rate the chat conversation handled by the agent after they clicked the thumbs up or down icon on the chat widget.

    Follow the steps below to check your User Satisfaction reports:

    1. Select the Reporting section of the dashboard in the left sidebar
    2. Click the filter icon
    3. Select the agent
    4. Select the option to download the report as a CSV file

    The report will show you how many Negative, Positive, or Neutral sentiments each agent receives from their chats.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!

  14. 3 votes
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    1 comment  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your question here.

    At this stage, it is not possible to exclude or select roles and users in the WordPress plugin.

    We’ve acknowledged your request and have forwarded this to the dev team. They will work with this suggestion and will add the feature once approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    An error occurred while saving the comment
    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi Elfs,

    Thank you for choosing tawk.to and for sharing your question here.

    At this stage, it is not possible to exclude or select roles and users in the WordPress plugin.

    We've acknowledged your request and have forwarded this to the dev team. They will work with this suggestion and will add the feature once approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

  15. 6 votes
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    1 comment  ·  Feedback » Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
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    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    At the moment, we don’t have auto-translation or text customization in the Video + Voice + Screensharing chat Add-on for multiple languages in the chat.

    Our automated translation feature is already on our development roadmap.

    In the meantime, we welcome your assistance in helping us translate tawk.to by visiting the following links:

    1. Web dashboard > https://crowdin.com/project/tawk/
    2. Android app> https://crowdin.com/project/tawk-android
    3. iOS app> https://crowdin.com/project/tawk-ios

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    An error occurred while saving the comment
    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi Roman,

    Thank you for choosing tawk.to and for sharing your challenge here.

    At the moment, we don't have auto-translation or text customization in the Video + Voice + Screensharing chat Add-on for multiple languages in the chat.

    Our automated translation feature is already on our development roadmap.

    In the meantime, we welcome your assistance in helping us translate tawk.to by visiting the following links:

    1. Web dashboard > https://crowdin.com/project/tawk/
    2. Android app> https://crowdin.com/project/tawk-android
    3. iOS app> https://crowdin.com/project/tawk-ios

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

  16. 3 votes
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    1 comment  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    A video avatar feature is currently not available for our Video + Voice + Screensharing chat Add-on.

    We’re currently in the process of updating our Widget design and Messaging feature.

    We’ve taken note of these suggestions and will post updates once the features have been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi Roman,

    Thank you for choosing tawk.to and for reaching out.

    A video avatar feature is currently not available for our Video + Voice + Screensharing chat Add-on.

    We're currently in the process of updating our Widget design and Messaging feature.

    We've taken note of these suggestions and will post updates once the features have been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

  17. 3 votes
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    1 comment  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
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    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    At the moment, our Notes feature for tickets and chats is currently unavailable for export.
    We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    An error occurred while saving the comment
    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi Lindsay,

    Thank you for choosing tawk.to and for sharing your challenge here.

    At the moment, our Notes feature for tickets and chats is currently unavailable for export.
    We've acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

  18. 1 vote
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    1 comment  ·  Feedback » Android app  ·  Flag idea as inappropriate…  ·  Admin →
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    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    We currently don’t have integration for iOS and Android mobile apps.

    Our chat widget works on mobile via our Android and iOS apps. You can easily respond to chats from the mobile Dashboard by downloading these apps on your devices.

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar —  https://calendly.com/siennarubio/30min. I’d be happy to help!

    An error occurred while saving the comment
    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi Krishna,

    Thank you for choosing tawk.to and for reaching out.

    We currently don't have integration for iOS and Android mobile apps.

    Our chat widget works on mobile via our Android and iOS apps. You can easily respond to chats from the mobile Dashboard by downloading these apps on your devices.

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar —  https://calendly.com/siennarubio/30min. I'd be happy to help!

  19. 1 vote
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    1 comment  ·  Feedback » Integrations  ·  Flag idea as inappropriate…  ·  Admin →
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    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    With regards to this concern, once the members have been removed from the property, you won’t be able to delete their names manually in the group chat list.

    I would recommend asking the members to “leave” the chat group first before deleting them from the property. Alternatively, create a new group chat with the rest of the team members.

    To know more about group chats, visit the following links:

    1. Creating a group chat: https://help.tawk.to/article/creating-a-group-chat

    2. Adding direct messages and group chats to tabs:
    https://help.tawk.to/article/adding-direct-messages-and-group-chats-to-tabs

    3. Managing group chats: https://help.tawk.to/article/managing-group-chats

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my…

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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi,

    Thank you for choosing tawk.to and for sharing your challenge here.

    With regards to your concern, once the members have been removed from the property, you won't be able to delete their names manually in the group chat list.

    I would recommend asking the members to "leave" the chat group first before deleting them from the property. Alternatively, create a new group chat with the rest of the team members.

    To know more about group chats, visit the following links:

    1. Creating a group chat: https://help.tawk.to/article/creating-a-group-chat

    2. Adding direct messages and group chats to tabs:
    https://help.tawk.to/article/adding-direct-messages-and-group-chats-to-tabs

    3. Managing group chats: https://help.tawk.to/article/managing-group-chats

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

  20. 1 vote
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    2 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi,

    Thank you for choosing tawk.to and for sharing your question here.

    At the moment, we currently don't have a feature to change the Chat Widget header to different colors.

    We are currently in the process of updating our Widget design and Messaging feature.

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

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