Admintawk.to (top bird!, tawk.to)

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  1. 5 votes
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    1 comment  ·  Feedback » Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi!

    You can use the Scheduler feature to have the offline form come up after your operating hours.

    The Scheduler's purpose is to make the chat widget offline even if there are Agents logged in. Let's say from 9AM - 5AM, when the clock hits 5PM even if there are agents online the chat widget is forced to go offline.

    Once your chat widget is offline, the form will come up asking your visitors to fill in their details. You will be notified via email about the offline message and you can reply to your visitors under the Messaging section.

    To access the Scheduling feature, go to Admin (gear icon on the left side bar) then ->Chat Widget> Scheduler

    Note that you have to be logged in to the dashboard during operating hours to be online. If there's no agent online to the dashboard, it will still be offline.

    For more information visit this link: https://help.tawk.to/article/using-the-widget-scheduler

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar - https://calendly.com/siennarubio/30min; I'd be happy to help!

  2. 1 vote
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    1 comment  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi Elizabeth!

    Yes, you can add your sign-up link in your chat widget status message. Once added, your visitors can click that link and they'll be redirected to your sign-up form.

    Visit this link on how to modify your Chat Greetings for more information: https://help.tawk.to/article/modify-chat-widget-greetings

    Alternatively, you can add that sign-up link to your Basic- Site Notification Trigger as part of your Trigger Message.

    See this link on how you can modify your triggers: https://help.tawk.to/article/creating-and-managing-triggers

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar - https://calendly.com/siennarubio/30min; I'd be happy to help!

  3. 1 vote
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    1 comment  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) commented  · 

    You can add as many websites as you like in the tawk.to dashboard. They are called "Properties"

  4. 11 votes
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    2 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) commented  · 

    We are just about to launch a new messaging area design that includes a send button.

    ETA is about 10 days! :)

  5. 1 vote
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    1 comment  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hello,

    I think you may have misunderstood the purpose of domain restriction.

    There is no limit on the number of sites that you can add the chat widget code to.

  6. 4 votes
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    1 comment  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) commented  · 

    1. Please click your profile icon (top right)
    2. Second last item in the menu allows you to change the language.

  7. 1 vote
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    1 comment  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) commented  · 

    We're pushing new changes shortly.

  8. 2 votes
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    1 comment  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) commented  · 

    OK, we will solve this!

  9. 4 votes
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    2 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) commented  · 

    Ok no worries, we will bring it back!

  10. 21 votes
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    30 comments  ·  Feedback » Windows app  ·  Flag idea as inappropriate…  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi,

    If you go to "Administration" in your tawk.to dashboard and then select "Widget Appearance" you will see an option called "Bubble" and next to it a toggle to turn it off or on. Alternatively you can select "Gallery" next to it and pick a bubble from our gallery.

    Kind Regards
    tawk.to

  11. 16 votes
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    1 comment  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi,

    We have just updated the reporting section inside the dashboard. You can now view them individually. Just head on over to the reporting section to check it out.

    Kind Regards
    Tawk.to

  12. 8 votes
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    1 comment  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi,

    We have Android and iOS apps available to download that will provide you with a much better experience on your mobile device.

    Kind regards
    Tawk.to

  13. 5 votes
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    2 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Joan,

    Thanks for your feedback, we greatly appreciate you taking the time to post here.

    If i could ask a few quick questions it would help us improve the dashboard.

    What widgets would you say you would need in the Dashboard that are not currently there?

    What ones would you say you don’t need?

    Regarding “There’s a lot of missed space” could elaborate on this a little more if you have time please.

    Kind Regards,
    Mikey

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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi Joan,

    Thanks for getting back to me, I will make a note of your suggestions. Appreciate your time.

    Kind Regards
    Mikey

  14. 41 votes
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    8 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi!
    At the moment it is not done.

  15. 34 votes
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    15 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi!
    Thank you for the suggestion.

    Web-dashboard will show agent as not online after some time.
    Only session on our mobile apps (Android and iOS) will keep widget always in Online state.

    To make widget be in Offline you can change your status on mobile to “Invisible”, log out or end mobile session from other device (in web: Profile – Browser & App sessions).

    Also you can use the “Scheduler” feature to auto turn the widget online/offline during certain hours.

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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi, Bman!
    You can upvote and subscribe to such request here: https://tawk.uservoice.com/forums/228427/suggestions/13286841

  16. 1 vote
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    2 comments  ·  Feedback » Android app  ·  Flag idea as inappropriate…  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi, Mike!
    At the moment Android app has no option to have customized theme, but we will look into it in the future.
    Currently there is a lot of features that need to be implemented in Android that are now present in web-dashboard.

  17. 321 votes
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    68 comments  ·  Feedback » Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    At the moment, we don’t have a direct integration with MailChimp.

    Alternatively, you can use the Zapier integration to automatically send information between tawk.to and MailChimp.

    Helpful link: https://zapier.com/apps/tawk-to/integrations/mailchimp

    We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi, Jon!
    Current number of users is 95, since each user can put more points to his vote.
    In this year we plan on making new integrations for the tawk.to, but main priority will be integration with social networks.

  18. 156 votes
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    11 comments  ·  Feedback » Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your question here.

    At the moment, we currently don’t have an integration with Zendesk.

    You can find all our supported integrations here: https://help.tawk.to/category/integrations

    For Shopping Cart Integrations, visit this link:
    https://help.tawk.to/category/shopping-cart-integrations

    We have noted your suggestion and will post updates once the feature has been approved and implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi!
    At the moment there is no plan on making such integration

  19. 54 votes
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    19 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi!
    Thank you for the request.

    At the moment there is no emoji customization, but they could be disabled:
    We have released new options under Widget Settings, including ’Disable emoji selection`.

    Those options could be found in Admin – select required asset (widget) – Widget Settings.

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    Admintawk.to (top bird!, tawk.to) commented  · 

    After disabling emoji, they can continue to be downloaded until download script won't be removed from Cloudflare cache.
    It can take awhile to be cleared, maybe couple of hours. After that emoji won't be downloaded with the widget.

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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi!
    After disabling they shouldn't be downloaded.
    Can you please name your website or write to support@tawk.to with info about the problem, so we could assign ticket to our developer. Thank you

  20. 224 votes
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    46 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    At this stage, the size of the round chat widget can’t be adjusted.

    However, both the height and width of the rectangular chat widget can be customized. This customization is only available for the Desktop Widget.

    We also have a new feature for changing the position of your widget in mobile view.

    Helpful links:

    1. Changing the appearance of the chat widget
    https://help.tawk.to/article/changing-the-appearance-of-the-chat-widget

    2.Changing the widget position
    https://help.tawk.to/article/changing-the-widget-position

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi!
    The colour should change on both. Maybe requires to clear cache/cookies. If problem persists, please write to support@tawk.to and describe the issue, thank you!

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    Admintawk.to (top bird!, tawk.to) commented  · 
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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi Patrick,

    Could you advise of the type of mobile, and browser version that you're using?

    Also any screenshots would be greatly appreciated!

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