Admintawk.to (top bird!, tawk.to)

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  1. 124 votes
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    24 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    This is how the department function works for tawk.to chat.

    ​1. Chats can be assigned to departments, all AGENTS including those who are not assigned there can see the incoming chats, but only those who are assigned to the department will get a notification.

    ​2. This is so to allow easy chat take-over especially if the transfer is from one department to another.

    3. ​In departments, the other agents only hear the notification sounds if there are no agents currently online in the department the visitor has selected. So the only time it rings for all agents is when a department is selected that has no agents currently online. This is to prevent the chat from going unanswered.

    ​4. Currently, there is no set-up to hide chats from other departments.

    If you…

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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi,

    Thank you for choosing tawk.to and for taking the time to provide us your feedback and suggestions.

    We value your input and we thank you for the continued support toward our product.

    In relation to your concern, this is how the department function works for tawk.to chat.

    ​1. Chats can be assigned to departments, all AGENTS including those who are not assigned there can see the incoming chats, but only those who are assigned to the department will get a notification.

    ​2. This is so to allow easy chat take-over especially if the transfer is from one department to another.

    3. ​In departments, the other agents only hear the notification sounds if there are no agents currently online in the department the visitor has selected. So the only time it rings for all agents is when a department is selected that has no agents currently online. This is to prevent the chat from going unanswered.

    ​4. Currently, there is no set-up to hide chats from other departments.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar - https://calendly.com/siennarubio/30min; I'd be happy to help!

  2. 483 votes
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    27 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to provide us with your feedback and suggestions.

    Currently, we have the Sentiments feature in which the visitor can click the thumbs up and down rating in the chat widget as a way of giving their feedback to the chat agent.

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi,

    Thank you for choosing tawk.to and for taking the time to provide us your feedback and suggestions.

    We value your input and we thank you for the continued support toward our product. We assure you that we are continuously working to provide excellent customer support and improve our product - in our pursuit to deliver a great tool for business and an enjoyable user experience overall.

    Currently, we have the Sentiments feature in which the visitor can click the thumbs up and down rating in the chat widget as a way of giving their feedback to the chat agent.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar - https://calendly.com/siennarubio/30min; I'd be happy to help!

  3. 440 votes
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    61 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    The pre-chat form option will only come up when you select the Online and Offline Status under the Chat Widget Content.

    Alternatively, you can create a Chat Rescuer Trigger. This trigger is used to auto-respond to messages if agents don’t respond in time. The delay message options are from 10 seconds to 1 hour.

    In this section, you can leave a message to your users saying that you are currently unavailable and requesting them to leave their details after.

    For more information, you can visit this link: https://help.tawk.to/article/creating-and-managing-triggers

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi,

    Thank you for choosing tawk.to and for taking the time to provide us your feedback and suggestions. We value your input and we thank you for the continued support toward our product.

    About your concern, the pre-chat form option will only come up when you select the Online and Offline Status under the Chat Widget Content.

    Alternatively, you can create a Chat Rescuer Trigger. This trigger is used to auto-respond to messages if agents don't respond in time. The delay message options are from 10 seconds to 1 hour.

    In this section, you can leave a message to your users saying that you are currently unavailable and requesting them to leave their details after.

    For more information, you can visit this link: https://help.tawk.to/article/creating-and-managing-triggers

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar - https://calendly.com/siennarubio/30min; I'd be happy to help!

  4. 4 votes
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    1 comment  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi,

    Thank you for choosing tawk.to and for taking the time to provide us your feedback and suggestions.

    We value your input and we thank you for the continued support toward our product.

    In relation to your concern, I would suggest that you create an Advance Trigger that would automatically send a message with the questionnaires after your visitor filled in the form and select the department.

    You can do as follows:

    1. Select Administration Section > Trigger > Add Trigger

    2. Select Trigger Type > Advanced

    3. Type the Trigger Name and Description

    4. Under CONDITION > When a visitor requests a chat

    5. Under CHECK > All of the following conditions
    1. Department > Equals > (select your preferred Department)

    6. Under ACTIONS > Send a message to visitor

    7. Type the agent’s name and your message ( This is where you can input your QUESTIONNAIRE)

    I hope these settings address your concerns.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar - https://calendly.com/siennarubio/30min; I'd be happy to help!

  5. 2 votes
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    2 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) commented  · 

    "Hi,

    Thank you for choosing tawk.to and for taking the time to provide us your feedback and suggestions.

    We value your input and we thank you for the continued support toward our product.

    In relation to your concern, this is how the department function works for tawk.to chat.

    ​1. Chats can be assigned to departments, all AGENTS including those who are not assigned there can see the incoming chats, but only those who are assigned to the department will get a notification.

    ​2. This is so to allow easy chat take-over especially if the transfer is from one department to another.

    3. ​In departments, the other agents only hear the notification sounds if there are no agents currently online in the department the visitor has selected. So the only time it rings for all agents is when a department is selected that has no agents currently online. This is to prevent the chat from going unanswered.

    ​4. Currently, there is no set-up to hide chats from other departments.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar - https://calendly.com/siennarubio/30min; I'd be happy to help! "

  6. 2 votes
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    1 comment  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi!

    You can use the Pre-Chat Form to ask your visitors questions before the chat begins. You can add multiple choices and other fields on your pre-chat form.

    Below are the steps to follow:

    1. Select the Property you would want to customize.

    2. Select ADMINISTRATION of the gear :gear: icon in the lower-left corner sidebar.

    3. Select CHAT WIDGET in the sidebar.

    4. In the WIDGET CONTENT section, select EDIT CONTENT

    5. Select the PRE-CHAT FORM button, then switch the form from off to on.

    6. Once it's on, you can add the fields you would like to have in the Pre-Chat Form, add your multiple choices and email address.

    7. You can make any field required by clicking the little grey asterisks at the top right of the field.

    8. You can edit the text for each field by clicking the pencil icon above each field.

    For more information visit this link: https://help.tawk.to/article/using-the-pre-chat-form

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar - https://calendly.com/siennarubio/30min; I'd be happy to help!

  7. 1 vote
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    1 comment  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi Lecturewala!

    This is Sienna from tawk.to reaching out.

    With reference to your concern, I need to get more description of what is not verified with name and phone number? What is the scenario that we are looking at?

    If this is regarding the pre-chat form, the details of Name and Email Address are the only ones that will be automatically saved on the visitor's information.

    Please reach me here on chat: tawk.to/siennarubio or; via email sienna.rubio@tawk.to so I can assist you further.

    Thank you and talk to you soon!

  8. 5 votes
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    1 comment  ·  Feedback » Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi!

    You can use the Scheduler feature to have the offline form come up after your operating hours.

    The Scheduler's purpose is to make the chat widget offline even if there are Agents logged in. Let's say from 9AM - 5AM, when the clock hits 5PM even if there are agents online the chat widget is forced to go offline.

    Once your chat widget is offline, the form will come up asking your visitors to fill in their details. You will be notified via email about the offline message and you can reply to your visitors under the Messaging section.

    To access the Scheduling feature, go to Admin (gear icon on the left side bar) then ->Chat Widget> Scheduler

    Note that you have to be logged in to the dashboard during operating hours to be online. If there's no agent online to the dashboard, it will still be offline.

    For more information visit this link: https://help.tawk.to/article/using-the-widget-scheduler

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar - https://calendly.com/siennarubio/30min; I'd be happy to help!

  9. 1 vote
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    1 comment  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi Elizabeth!

    Yes, you can add your sign-up link in your chat widget status message. Once added, your visitors can click that link and they'll be redirected to your sign-up form.

    Visit this link on how to modify your Chat Greetings for more information: https://help.tawk.to/article/modify-chat-widget-greetings

    Alternatively, you can add that sign-up link to your Basic- Site Notification Trigger as part of your Trigger Message.

    See this link on how you can modify your triggers: https://help.tawk.to/article/creating-and-managing-triggers

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar - https://calendly.com/siennarubio/30min; I'd be happy to help!

  10. 1 vote
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    1 comment  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) commented  · 

    You can add as many websites as you like in the tawk.to dashboard. They are called "Properties"

  11. 11 votes
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    2 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) commented  · 

    We are just about to launch a new messaging area design that includes a send button.

    ETA is about 10 days! :)

  12. 1 vote
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    1 comment  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hello,

    I think you may have misunderstood the purpose of domain restriction.

    There is no limit on the number of sites that you can add the chat widget code to.

  13. 4 votes
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    1 comment  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) commented  · 

    1. Please click your profile icon (top right)
    2. Second last item in the menu allows you to change the language.

  14. 1 vote
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    1 comment  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) commented  · 

    We're pushing new changes shortly.

  15. 2 votes
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    1 comment  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) commented  · 

    OK, we will solve this!

  16. 4 votes
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    2 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) commented  · 

    Ok no worries, we will bring it back!

  17. 21 votes
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    25 comments  ·  Feedback » Windows app  ·  Flag idea as inappropriate…  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi,

    If you go to "Administration" in your tawk.to dashboard and then select "Widget Appearance" you will see an option called "Bubble" and next to it a toggle to turn it off or on. Alternatively you can select "Gallery" next to it and pick a bubble from our gallery.

    Kind Regards
    tawk.to

  18. 16 votes
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    1 comment  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi,

    We have just updated the reporting section inside the dashboard. You can now view them individually. Just head on over to the reporting section to check it out.

    Kind Regards
    Tawk.to

  19. 8 votes
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    1 comment  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi,

    We have Android and iOS apps available to download that will provide you with a much better experience on your mobile device.

    Kind regards
    Tawk.to

  20. 5 votes
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    2 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Joan,

    Thanks for your feedback, we greatly appreciate you taking the time to post here.

    If i could ask a few quick questions it would help us improve the dashboard.

    What widgets would you say you would need in the Dashboard that are not currently there?

    What ones would you say you don’t need?

    Regarding “There’s a lot of missed space” could elaborate on this a little more if you have time please.

    Kind Regards,
    Mikey

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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi Joan,

    Thanks for getting back to me, I will make a note of your suggestions. Appreciate your time.

    Kind Regards
    Mikey

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