Admintawk.to (top bird!, tawk.to)

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  1. 99 votes
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    6 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi!
    No, currently not, but we agree this feature could be useful.
    You can upvote this idea here: https://tawk.uservoice.com/forums/228427-feedback/suggestions/16434910--convert-to-ticket-and-mark-chat-as-closed

  2. 343 votes
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    56 comments  ·  Feedback » Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    As per our development team, this feature has been planned for future release. As you can appreciate, things, unfortunately, don’t always go according to plan.

    Other product launches need to be prioritized for the sake of progress.

    Rest assured, this has already been forwarded to the team. We will post updates once the feature has been approved and implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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    Admintawk.to (top bird!, tawk.to) commented  · 

    No, not yet.
    We have still much to do to expand current Android and iOS apps and fill with all required settings, options, features.

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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi! No, at the moment there is no info about estimated time. We are expanding tawk.to app with new features and improvements.

  3. 148 votes
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    34 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for reaching out.

    We currently don’t have a feature for changing the margin settings of the chat widget.

    The tawk.to chat widget offers six different positions from which you can choose: top and bottom corners, middle-right side and middle-left side.

    We have just released a major update to our chat widget. You can now set a separate position for your chat widget on Desktop and mobile devices.

    Follow these steps to change the position of the chat widget on mobile:

    1. Click the Administration cog in the lower-left corner of your Dashboard.
    2. Select Chat Widget.
    3. Under Widget Appearance, select Advanced.
    4. Under Mobile Widget, select your preferred Mobile Widget Position.

    Helpful link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy…

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    Admintawk.to (top bird!, tawk.to) commented  · 

    Sorry, at the moment difficult to say. When there will be new info, I will update the main response.

  4. 6 votes
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    2 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Good afternoon!
    Thank you for your request and feedback.

    User will see only impersonated name (Alias), but in history chat (into which visitor chat is converted after some time it is ended and is put in Messaging section) you are able to see real admin name who was serving the chat like – aliasName (adminName).
    Of course it requires some info (date/time as you mentioned) to find this chat. BUT also if you know to whom initially belong Alias name you can search by selecting show-chats-only, selecting that admin as Assignee and scroll through chats list looking for one that has two assignees put in dashed boxes.

    Such situation should not happen usually, cause if happens – such person should not work in a company, cause he frames other person.

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    Admintawk.to (top bird!, tawk.to) commented  · 

    That was not suggested instead of your request, your request is open and can accept other peoples votes, so we could consider implementing this option, but as a possible way how to deal in this situation.

    By using same alias:
    - agent can ask for help of other(-s) agent(-s) and they can answer from his name without confusing visitor how many agents are in the chat;
    - switch with other agent (if he need to go away), visitor might not need to see that person with whom he spoke left;
    - if user recreated the chat same alias could be picked so he will think that he is speaking with same person, if that previous agent is unavailable.

    All depends on rules in your company, how they need to act in this or other situation.

  5. 6 votes
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    4 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) commented  · 

    Martin,

    Google analytics doesn't track Visitors, it tracks sessions. I.e. Bots and scrapers included.

    We only track real visitors.

    In the future we will have more granular permissions control, which will allow you to turn off reporting.

  6. 4 votes
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    under review  ·  0 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  7. 4 votes
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    1 comment  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →

    Hi James,

    Thank you for posting your idea. Could you please expand on the functionality you wish to see with the Wordpress plugin?

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