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  1. Shareable chat link. Then we can attach the link in the mail. When a customer respond we shouldn't have to ask the email id again. that kind

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    1 comment  ·  Feedback » New features  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi Vishnu,

    Thank you for choosing tawk.to and for sharing your question here.

    Chat continuity is currently not available with our chat widget.

    Alternatively, you can do the following for easy management of your repeated customers:

    1. Save the contact details of your customers.

    You can gather the Name and email of your customer using Shortcuts/canned responses and through a Pre-chat form. Once the details are saved, you don't need to ask for their email address again.

    -Shortcuts: https://help.tawk.to/article/creating-and-managing-shortcuts
    -Pre-chat Form: https://help.tawk.to/article/using-the-pre-chat-form

    2. Provide your Personal Direct Chat link.

    You can provide your Personal Direct Chat link to your customer if they wish to speak to you again and skip the general chat support. You can attach your Direct Chat link to your email signature or directly send it to them via chat or email.

    -Personal Profile Page: https://help.tawk.to/article/editing-your-personal-profile-page

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

  2. needed a report of visits on the site, you could develop

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    5 comments  ·  Feedback » New features  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your question here.

    We currently don’t have the option to generate reports for site visits.

    We do offer the following functions for viewing your properties’ activities:

    1. Statistics in the Dashboard — this offers a quick snapshot of the traffic on your site
    Live Visitors
    History
    Visitors
    Chats
    Page Views
    Reporting

    Learn more here: https://help.tawk.to/article/understanding-the-statistics-in-your-dashboard

    2. Reporting — download your monthly report

    Chat Analytics
    Chat Volume
    Missed Chats
    Average Chat Duration
    User Satisfaction
    First Response Time

    Tickets
    Volume New Ticket
    Solved Tickets
    Ticket Source
    Resolution Time
    Tickets Reopened
    First Response Time

    Knowledge Base
    Articles
    Searches
    Feedback

    3. Weekly Roundups — a snapshot report of the week’s activities
    Visits
    Chats
    Offline messages
    Missed chats
    Tickets
    Online hours
    Engagement rate

    We have noted your suggestion and will post updates once the feature has been approved and implemented.

    Let me…

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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi Nilton,

    Thank you for choosing tawk.to and for sharing your question here.

    We currently don't have the option to generate reports for site visits.

    We do offer the following functions for viewing your properties' activities:

    1. Statistics in the Dashboard — this offers a quick snapshot of the traffic on your site
    Live Visitors
    History
    Visitors
    Chats
    Page Views
    Reporting

    Learn more here: https://help.tawk.to/article/understanding-the-statistics-in-your-dashboard

    2. Reporting — download your monthly report

    Chat Analytics
    Chat Volume
    Missed Chats
    Average Chat Duration
    User Satisfaction
    First Response Time

    Tickets
    Volume New Ticket
    Solved Tickets
    Ticket Source
    Resolution Time
    Tickets Reopened
    First Response Time

    Knowledge Base
    Articles
    Searches
    Feedback

    3. Weekly Roundups — a snapshot report of the week's activities
    Visits
    Chats
    Offline messages
    Missed chats
    Tickets
    Online hours
    Engagement rate

    We have noted your suggestion and will post updates once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

  3. Email Notification for User Satisfaction

    3 votes
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    2 comments  ·  Feedback » Improvements  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your suggestions.

    This is a great idea! Customer ratings are essential to all businesses. Getting notifications for both positive and negative feedback can speed up the process of providing solutions to customers.

    We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi Hollie,

    Thank you for choosing tawk.to and for sharing your suggestions.

    This is a great idea! Customer ratings are essential to all businesses. Getting notifications for both positive and negative feedback can speed up the process of providing solutions to customers.

    We've acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

    An error occurred while saving the comment
    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi Hollie,

    Thank you for choosing tawk.to and for sharing your suggestions.

    This is a great idea! Customer ratings are essential to all businesses. Getting notifications for both positive and negative feedback can speed up the process of providing solutions to customers.

    We've acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

  4. Add a mechanism to lock or restrict which users can edit the knowledge base articles.

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    1 comment  ·  Feedback » New features  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) responded

    Hi Harry,

    Thank you for choosing tawk.to and for reaching out.

    We recognize the importance of limiting the accessibility of the Knowledge Base, especially for article creation.

    We already have received similar suggestions from other users and have added a vote to this suggestion.

    We’re continuing to build out our knowledge base product and will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    This is Sienna from tawk.to. Thank you for reaching out.

    We recognize the importance of limiting the accessibility of the Knowledge Base, especially for article creation.

    We already have received similar suggestions from other users and have added a vote to this suggestion.

    We’re continuing to build out our knowledge base product and will…

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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi Harry,

    This is Sienna from tawk.to. Thank you for reaching out.

    We recognize the importance of limiting the accessibility of the Knowledge Base, especially for article creation.

    We already have received similar suggestions from other users and have added a vote to this suggestion.

    We're continuing to build out our knowledge base product and will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

  5. Make multi language triggers possible

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    1 comment  ·  Feedback » Improvements  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    We currently don’t have auto-translation for Chat Triggers.

    Auto-translation is already on our roadmap. We will post updates once the feature has been implemented.

    In the meantime, we welcome your assistance in helping us translate tawk.to by visiting the following links:

    1. Web dashboard > https://crowdin.com/project/tawk/
    2. Android app > https://crowdin.com/project/tawk-android
    3. iOS app > https://crowdin.com/project/tawk-ios

    Let me know if this helps. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I’d be happy to help!

    An error occurred while saving the comment
    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi Samuel,

    Thank you for choosing tawk.to and for reaching out.

    We currently don't have auto-translation for Chat Triggers.

    Auto-translation is already on our roadmap. We will post updates once the feature has been implemented.

    In the meantime, we welcome your assistance in helping us translate tawk.to by visiting the following links:

    1. Web dashboard > https://crowdin.com/project/tawk/
    2. Android app > https://crowdin.com/project/tawk-android
    3. iOS app > https://crowdin.com/project/tawk-ios

    Let me know if this helps. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!

  6. Autofill text inputs, especially email inputs so VISITOR does not have to type out their email address, to receive a transcript for example.

    3 votes
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    1 comment  ·  Feedback » Improvements  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    Mac OS, Windows OS and other Browsers have auto-fill functions you can use for filling in forms.

    Visit their websites to learn more.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    An error occurred while saving the comment
    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi,

    Thank you for choosing tawk.to and for reaching out.

    Mac OS, Windows OS and other Browsers have auto-fill functions you can use for filling in forms.

    Visit their websites to learn more.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

  7. Please integrate with clickfunnels. Thank you.

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    1 comment  ·  Feedback » Integrations  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    We currently don’t have an integration with ClickFunnels. However, our chat widget code will work on your funnel pages.

    For more info: https://help.tawk.to/article/adding-a-widget-to-your-website

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar – https://calendly.com/siennarubio/30min; I’d be happy to help!

    An error occurred while saving the comment
    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi,

    Thank you for choosing tawk.to and for sharing your challenge here.

    We currently don't have an integration with ClickFunnels. However, our chat widget code will work on your funnel pages.

    For more info: https://help.tawk.to/article/adding-a-widget-to-your-website

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar - https://calendly.com/siennarubio/30min; I'd be happy to help!

  8. Trigger Arrangement

    3 votes
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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi Daniel,

    Thank you for choosing tawk.to and for sharing your ideas here.

    At this stage, we don't have a feature for rearranging the view of your Triggers on your dashboard.

    Please note:
    The sequence of your triggers is dependent on when they are set to fire and not on when they were made. If the first trigger is set at 1 minute and the second is set at 20 seconds, the triggers will follow the timing rather than the order in which they appear in your dashboard.

    We will post updates once the feature has been implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

  9. REPORT - Type of chats

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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi Ong,

    Thank you for choosing tawk.to and for sharing your challenge here.

    We currently don't have a feature to generate reports specifically for Tags. However, you can search multiple Tags and download the chats under the Messaging section.

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

  10. Larger agent's profile picture

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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi Denis,

    Thank you for choosing tawk.to and for sharing your suggestion.

    This is a great idea! Having a larger agent's profile picture will help the branding of the Customer Service team and help improve the customer's overall experience.

    The users can have a better view of the person assisting them.

    Rest assured, your suggestion has been submitted to our engineers. We will post updates once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

  11. Provide a proper editor for Knowledgebase articles

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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi Rob,

    This is Sienna from tawk.to. Thank you for reaching out and for sharing your feedback about our Knowledge Base.

    We are continuing to build out our Knowledge Base product.

    We've acknowledged your request and have escalated it to the Knowledge Base team. They will work with this suggestion and will add the feature in due course.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

  12. add US State AND City to the IP location of the visitor

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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi Marek,

    Thank you for choosing tawk.to and for sharing your feedback.

    Indeed, many cities in the USA have the same name. Including a STATE in the location description will help identify the correct location of your user.

    Rest assured, we will forward your request to our engineers and will post updates once the feature has been approved and implemented.

    We've taken note of these suggestions and will post updates once the features have been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

  13. See emails of active agents

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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi Rinnie,

    Thank you for choosing tawk.to and for sharing your challenge here.

    We currently don't have a feature to show the email address of your active agents.

    The only way to identify Agents with Aliases is to know their real names. All agents that use aliases will have their real name shown in brackets.

    Example: Tony (Matt) has joined the conversation.

    To learn more about Creating and managing aliases: https://help.tawk.to/article/creating-and-managing-aliases

    How to answer a chat using an Alias: https://help.tawk.to/article/how-to-answer-an-incoming-chat

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

  14. Switch department after entering a chat

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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi Nicolas,

    This is Sienna from tawk.to. Thank you for reaching out.

    At this stage, only the agent is able to transfer a chat to another agent/department.

    The user can only select one department prior to beginning a chat.

    We've taken note of these suggestions and will post updates once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

  15. Previous messages

    3 votes
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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi ML,

    Good news! Asynchronous messaging is a new upgrade we are currently working on and is planned for release in the coming months.

    We will post updates once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

  16. Adding Phone Number Fields in the Zapier editor

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    3 comments  ·  Feedback » Integrations  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi Hassan,

    This is Sienna from tawk.to. Thank you for reaching out.

    We currently don't have an integration with Zapier or a feature for adding a phone number to your app.

    New phone SMS and voice dial features are coming out soon.

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

  17. A solution which gives visitors the possibility to deactivate the trigger-function

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    Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users, Thank you for choosing tawk.to and for sharing your suggestions. At this stage, we don't have the option to disable the trigger on the user's end. We have noted your suggestion and will post updates once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi Andreas,

    This is Sienna from tawk.to.

    Thank you for reaching out.

    At this stage, we don't have the option to disable the trigger on the user's end.

    We have noted your suggestion and will post updates once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to

  18. disable google fonts

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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi,

    Thank you for choosing tawk.to and for reaching out.

    Disabling Google Fonts is currently unavailable.

    I have submitted this request to our engineers and will post updates once the feature has been implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

  19. Provide options and default answer in bubble chat

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    1 comment  ·  Feedback » Improvements  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi NamDH,

    Thank you for choosing tawk.to and for sharing your question here.

    At this stage, we don't have a trigger that will automate in line with a multiple-choice/form.

    I'd suggest using the following trigger sequence:

    1. The Basic Site Notification - trigger fires the Welcome Message.
    Support Link: https://help.tawk.to/article/creating-and-managing-triggers

    2. Once the visitor clicked the message, the PRE-CHAT FORM will appear.
    Support Link: https://help.tawk.to/article/using-the-pre-chat-form

    3. Once the user selects an option, the Trigger will fire with a message containing the condition keyword you referenced earlier (eg. keyword for option 1)

    To configure the Advance Trigger, do the following:

    1. Select Administration Section > Trigger > Add Trigger

    2. Select Trigger Type > Advanced

    3. Type the Trigger Name and Description

    4. CONDITION > Run Trigger > When a visitor sends a chat

    5. CHECK > All of the following conditions
    >Message > Contains > (keyword you referenced earlier)

    6. ACTIONS > Send message to visitor > Agent Name > Message (eg. Yes, we provide xxx)

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

  20. Several languages in the widget

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    1 comment  ·  Feedback » New features  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi Cesc,

    Thank you for choosing tawk.to and for reaching out.

    Automated translation is currently on the development roadmap.

    Our engineers are working on it and updates will be posted once it has been implemented.

    You can also help us translate tawk.to by visiting the following links:

    1. Web dashboard here > https://crowdin.com/project/tawk/
    2. Android app here > https://crowdin.com/project/tawk-android
    3. iOS app here > https://crowdin.com/project/tawk-ios

    Let me know if this helps or if you have any other questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar - https://calendly.com/siennarubio/30min; I'd be happy to help!

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