Admintawk.to
(top bird!, tawk.to)
My feedback
414 results found
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20 votesAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users, Hi, Thank you for choosing tawk.to and for reaching out. Great news! We have just released a major update to our chat widget. See our latest release here: https://www.tawk.to/category/updates/ates This new update can add a Knowledge Base search bar to the widget, so your visitors can search and find answers before starting a chat. Our Widget Card feature also lets you show articles, list articles in a Knowledge Base category or share a video in the widget. To learn more about how to customize the Widget Cards, visit this link: Customizing the widget header and body cards . If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
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1 vote
An error occurred while saving the comment Admintawk.to
(top bird!, tawk.to)
commented
Hi,
Thank you for choosing tawk.to and for taking the time to share your ideas here.
We currently don't have a voice recording feature for a file attachment, however, you can now attach a file or take a photo and upload this to our widget.
Rest assured your request has been acknowledged and updates will be posted once the feature has been approved and implemented.
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3 votesAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for sharing your challenge here.
You can view all your live visitors in the Monitoring section under four categories – Active, Idle, Unanswered and Served.
In the Monitoring section, you can now Filter visitors based on their location, status, which agent they are being served by, which page or site they are on or by tags.
However, we currently don’t have a reporting feature to download site visits.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
An error occurred while saving the comment Admintawk.to
(top bird!, tawk.to)
commented
Hi,
Thank you for choosing tawk.to and for sharing your challenge here.
You can view all your live visitors in the Monitoring section under four categories - Active, Idle, Unanswered and Served.
In the Monitoring section, you can now Filter visitors based on their location, status, which agent they are being served by, which page or site they are on or by tags.
However, we currently don't have a reporting feature to download site visits.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
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11 votes
An error occurred while saving the comment Admintawk.to
(top bird!, tawk.to)
commented
Hi Irena,
Thank you for choosing tawk.to and for reaching out.
At this stage, all property members have the access to create and modify Knowledge Base articles in the admin panel.
We're continuing to build out our Knowledge Base product and have taken on your suggestions.
We will post updates once the feature has been implemented.
Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
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4 votes
An error occurred while saving the comment Admintawk.to
(top bird!, tawk.to)
commented
Hi,
This is Sienna from tawk.to. Thank you for reaching out.
I have added a simple character for a smiley face " :) " and that Emoji showed up on the Trigger.
However, we don't currently have a feature making other emoji options available, including Flag icons.
We're continuing to build out our Messaging product and have taken on your suggestions.
We will post updates once the feature has been approved and implemented.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
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1 vote
An error occurred while saving the comment Admintawk.to
(top bird!, tawk.to)
commented
Hi KL,
Thank you for choosing tawk.to and for sharing your suggestions.
Yes, you are right. We have noticed that while the copy and paste functions are available in the Dashboard on a browser, they are currently not available on the Windows Desktop App.
We've acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.
Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
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3 votes
An error occurred while saving the comment Admintawk.to
(top bird!, tawk.to)
commented
Hi Ivan,
Thank you for choosing tawk.to and for taking the time to share your ideas here.
We currently don't have an editing feature for sent messages inactive chats.
I would recommend creating Shortcuts or canned responses for repetitive replies. Setting up Shortcuts saves you time and keeps your responses accurate and consistent. This also ensures that your spelling and grammar are correct.
Learn more here: https://help.tawk.to/article/creating-and-managing-shortcuts
Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.
Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
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1 vote
An error occurred while saving the comment Admintawk.to
(top bird!, tawk.to)
commented
Hi,
Thank you for choosing tawk.to and for sharing your challenge here.
I wanted to clarify — which functions on Android OS are you having difficulties with?
You can check the following links to learn more about using tawk.to with Android:
1. Enabling notifications on Android:
https://help.tawk.to/article/enabling-notifications-on-android2. Changing how the widget behaves on your site on Android : https://help.tawk.to/article/changing-how-the-widget-behaves-on-your-site-on-android
3. Inviting and managing agents on Android
https://help.tawk.to/article/inviting-and-managing-agents-on-androidShould you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
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3 votes
An error occurred while saving the comment Admintawk.to
(top bird!, tawk.to)
commented
Hi Nikul,
Thank you for choosing tawk.to and for reaching out.
As mentioned by our in-house support, we currently don't support hiding the chat widget in the Quick View popup for Magento 2.
Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.
Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
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3 votes
An error occurred while saving the comment Admintawk.to
(top bird!, tawk.to)
commented
Hi,
Thank you for choosing tawk.to and for reaching out.
At the moment, we only have the integration to add your tawk.to chat widget on your WordPress site.
We also offer a Webhook function for the following events: Chat Start, Chat End, and New Ticket.
To learn more, visit the following links:
1. WordPress Integration and Plug-in: https://help.tawk.to/article/wordpress
2. Webhooks: https://help.tawk.to/article/creating-and-managing-webhooksIf you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
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54 votesAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. At the moment, we don't have a chatbot feature for WhatsApp. However, integration with the app is already in our development roadmap. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
An error occurred while saving the comment Admintawk.to
(top bird!, tawk.to)
commented
Hi Ron,
Thank you for choosing tawk.to and for reaching out.
At the moment, we don't have a chatbot feature for WhatsApp. However, integration with the app is already in our development roadmap.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar - https://calendly.com/siennarubio/30min; I'd be happy to help!
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2 votes
An error occurred while saving the comment Admintawk.to
(top bird!, tawk.to)
commented
Hi Richard,
Thank you for choosing tawk.to and for taking the time to share your ideas here.
We currently don't provide the tawk.to app within another app.
Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
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1 vote
An error occurred while saving the comment Admintawk.to
(top bird!, tawk.to)
commented
Hi Jude,
Thank you for choosing tawk.to and for reaching out.
We're continuing to build out our product with a Windows environment and have forwarded your suggestion to the dev team.
We will post updates once the feature has been approved and implemented.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
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3 votes
An error occurred while saving the comment Admintawk.to
(top bird!, tawk.to)
commented
Hi Kerem,
Thank you for choosing tawk.to and for reaching out.
We're continuing to build out our mobile app product and have forwarded your suggestion to the dev team.
They will work with this suggestion and will add the feature in due course.
Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
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0 votes
An error occurred while saving the comment Admintawk.to
(top bird!, tawk.to)
commented
Hi,
Thank you for choosing tawk.to and for sharing your suggestions.
We currently don't have an option to generate reports on the number of site visits.
We do offer the following functions for viewing your properties' activities:
1. Statistics in the Dashboard — offers a quick snapshot of the traffic on your site
Live Visitors
History
Visitors
Chats
Page Views
ReportingLearn more here: https://help.tawk.to/article/understanding-the-statistics-in-your-dashboard
2. Reporting — download your monthly report
Chat Analytics
Chat Volume
Missed Chats
Average Chat Duration
User Satisfaction
First Response Time
Tickets
Volume New Ticket
Solved Tickets
Ticket Source
Resolution Time
Tickets Reopened
First Respond
Knowledge Base Stats
Articles
Searches
Feedback3. Weekly Roundups — a snapshot report of the week's activities
Visits
Chats
Offline messages
Missed chats
Tickets
Online hours
Engagement rateWe have noted your suggestion and will post updates once the feature has been approved and implemented.
Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
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7 votes
An error occurred while saving the comment Admintawk.to
(top bird!, tawk.to)
commented
Hi Vinish,
Thank you for choosing tawk.to and for reaching out.
We currently offer Webhook functions for Chat Start, Chat End and New Ticket.
We're continuing to build out our product and have taken on your suggestions.
We will post updates once the feature has been implemented.
Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
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1 voteAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
This is Sienna from tawk.to. Thank you for reaching out.
As long as you didn’t LOG OUT from the app, you should still be able to answer chats, receive notifications and open the app without logging back in.
I have tested it on my end, and the mobile app didn’t require me to type my username and password.
I hope this addresses the issue.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar – https://calendly.com/siennarubio/30min; I’d be happy to help!
An error occurred while saving the comment Admintawk.to
(top bird!, tawk.to)
commented
Hi,
This is Sienna from tawk.to. Thank you for reaching out.
As long as you didn't LOG OUT from the app, you should still be able to answer chats, receive notifications and open the app without logging back in.
I have tested it on my end, and the mobile app didn't require me to type my username and password.
I hope this addresses the issue.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar - https://calendly.com/siennarubio/30min; I'd be happy to help!
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3 votes
An error occurred while saving the comment Admintawk.to
(top bird!, tawk.to)
commented
Hi BetaMrk,
Thank you for choosing tawk.to and for sharing your question here.
We currently don't have a feature for creating a hyperlink on texts.
Alternatively, you can create Shortcuts or canned responses with the exact link of the page. Your link will be clickable for the recipient of your email.
Shortcuts are template responses you can use while chatting with visitors to save time and make sure your responses are accurate and consistent.
For more information: https://help.tawk.to/article/creating-and-managing-shortcuts
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
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15 votesAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users, Thank you for choosing tawk.to and for sharing your suggestions. We currently have Webhook functions for Chat Start, Chat End and New Ticket. For more in-depth information on how our webhooks work, visit our developer portal at developer.tawk.to/webhooks/ This request has been acknowledged and updates will be posted once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
An error occurred while saving the comment Admintawk.to
(top bird!, tawk.to)
commented
Hi,
Thank you for choosing tawk.to and for sharing your suggestions.
We currently have Webhook functions for Chat Start, Chat End and New Ticket.
For more in-depth information on how our webhooks work, visit our developer portal at developer.tawk.to/webhooks/
Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
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1 vote
An error occurred while saving the comment Admintawk.to
(top bird!, tawk.to)
commented
Hi Chalet la Pause de l'Ours,
Thank you for choosing tawk.to and for sharing your question here.
We currently don't have a phone field as part of our Details tab. However, our SMS functionality and voice dialer features are already on our development roadmap.
We will post updates once the feature has been approved and implemented.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
Hi Telepassport Hosting,
Thank you for choosing tawk.to and for sharing your challenge here.
We're continuing to build out our knowledge base product and have taken on your suggestions.
We will post updates once the feature has been implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar - https://calendly.com/siennarubio/30min; I'd be happy to help!