Admintawk.to
(top bird!, tawk.to)
My feedback
414 results found
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3 votesAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to
As per our developer, we transmit our emails through TLS secure channels if the receiving party supports these channels.
Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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6 votes
An error occurred while saving the comment Admintawk.to
(top bird!, tawk.to)
commented
Hi Marcel,
Thank you for choosing tawk.to and for sharing your question here.
We currently don't support RPC for our forms or ticketing form.
Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
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1 vote
An error occurred while saving the comment Admintawk.to
(top bird!, tawk.to)
commented
Hi,
Thank you for choosing tawk.to and for taking the time to share your ideas here.
We currently don't have a feature for sending voice notes and sharing location.
However, Whatsapp integration is part of our latest development.
Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.
Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!
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1 vote
An error occurred while saving the comment Admintawk.to
(top bird!, tawk.to)
commented
Hi,
Thank you for choosing tawk.to and for sharing your question here.
We currently don't have a CSAT survey after the chat session.
What we have is a Sentiment feature that shows how many visitors have given feedback to the chat agent by clicking the thumbs up or thumbs down ratings in the chat widget.
If you wish to check the agent's statistics for User Satisfaction, do the following:
1. Select the Reporting section of the dashboard in the left sidebar
2. Click the filter icon
3. Select the agent
4. Select the option to download the report as a CSV file.The report will show you how many Negative, Positive, or Neutral sentiments each agent receives from their chats.
We've acknowledged your request and have forwarded it to the development team. They will work with this suggestion and will add the feature in due course.
Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!
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3 votes
An error occurred while saving the comment Admintawk.to
(top bird!, tawk.to)
commented
Hi Stephen,
Thank you for choosing tawk.to and for taking the time to share your ideas here.
We currently don't have an integration with CloudRadial and other MSP/CSP providers.
We have taken note of your suggestion and will post updates once the feature has been approved and implemented.
If you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!
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3 votes
An error occurred while saving the comment Admintawk.to
(top bird!, tawk.to)
commented
Hi Adil,
Thank you for choosing tawk.to and for sharing your suggestions.
A Chat Widget Theme is a great idea for helping you personalize your chat widget for your website.
We are currently in the process of updating our Widget design and Messaging feature.
We've acknowledged your request and have forwarded it to the development team. They will work with this suggestion and will add the feature in due course.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!
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1 vote
An error occurred while saving the comment Admintawk.to
(top bird!, tawk.to)
commented
Hi,
Thank you for choosing tawk.to and for sharing your challenge here.
At this stage, our Shortcut survey has a maximum of four options for multiple choice answers.
We have taken note of your suggestion and will post updates once the feature has been approved and implemented.
Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!
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1 vote
An error occurred while saving the comment Admintawk.to
(top bird!, tawk.to)
commented
Hi Aung Myo,
Thank you for choosing tawk.to and for sharing your question here.
We have forwarded your suggestion to add the Burmese language for Myanmar users.
At the moment, our Burmese language is already on our translation suggestion page.
We welcome your assistance in helping us translate tawk.to by visiting the following links:
1. Web dashboard here > https://crowdin.com/project/tawk/
2. Android app here > https://crowdin.com/project/tawk-android
3. iOS app here > https://crowdin.com/project/tawk-iosWe will post updates once the feature has been approved and implemented.
Let me know if this helps. If you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!
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3 votes
An error occurred while saving the comment Admintawk.to
(top bird!, tawk.to)
commented
Hi,
Thank you for choosing tawk.to and for sharing your challenge here.
We currently don't have auto-translation for different languages in the chat.
Rest assured, the automated translation feature is already on our development roadmap.
In the meantime, we welcome your assistance in helping us translate tawk.to by visiting the following links:
1. Web dashboard here > https://crowdin.com/project/tawk/
2. Android app here > https://crowdin.com/project/tawk-android
3. iOS app here > https://crowdin.com/project/tawk-iosLet me know if this helps. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!
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1 vote
An error occurred while saving the comment Admintawk.to
(top bird!, tawk.to)
commented
Hi,
Thank you for choosing tawk.to and for sharing your suggestions.
We currently don't have a reporting option for Monitoring that includes the offline reports.
Our Reporting Section offers the following:
Chat Analytics
Chat Volume
Missed Chats
Average Chat Duration
User Satisfaction
First Response Time
Tickets
Volume New Ticket
Solved Tickets
Ticket Source
Resolution Time
Tickets Reopened
First Respond
Knowledge Base Stats
Articles
Searches
FeedbackWe've acknowledged your request and have forwarded it to the development team. They will review this suggestion and add the feature in due course.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!
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3 votes
An error occurred while saving the comment Admintawk.to
(top bird!, tawk.to)
commented
Hi Nazlıcan,
This is Sienna from tawk.to. Thank you for reaching out.
We're currently in the process of updating our widget design and messaging feature.
We have taken note of your suggestion about having different options for font style.
We will post updates once the feature has been approved and implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!
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1 vote
An error occurred while saving the comment Admintawk.to
(top bird!, tawk.to)
commented
Hi,
We currently offer our Voice/Video/Screensharing add-ons that will allow you to communicate with your visitors via video chat, voice calls, and two-way screen sharing.
The icons will be shown on the top right side of your chat widget window once the feature is activated.
Visit this link to learn more: https://help.tawk.to/article/video-voice-screensharing-add-on
If you have additional questions or just want to speak with someone at tawk.to, book a free call with me at https://calendly.com/siennarubio/30min. I'm happy to assist.
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1 vote
An error occurred while saving the comment Admintawk.to
(top bird!, tawk.to)
commented
Hi Charles,
Thank you for choosing tawk.to and for reaching out.
At the moment we don't have an integration with Google Sheets.
We do have our JavaScript API documentation where you can invoke a flexible set of methods that may work for your web projects.
You can check our JavaScript documentation here:https://developer.tawk.to/jsapi/.
Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!
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1 vote
An error occurred while saving the comment Admintawk.to
(top bird!, tawk.to)
commented
Hi Skill Express,
Thank you for choosing tawk.to and for sharing your challenge here.
Our Domain Restriction currently offers the following options:
1. SHOW widget only on specific domains and/or urls
2. HIDE widget on specific domains and/or urls
3. Country RestrictionAt this stage, Regex or URL placeholder restriction is currently unavailable.
You may also check our JavaScript API documentation where you can invoke a flexible set of methods that may work for your web projects.
You can check our JavaScript documentation here:https://developer.tawk.to/jsapi/.
We have taken note of your suggestion and will post updates once the feature has been approved and implemented.
Should you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!
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1 vote
An error occurred while saving the comment Admintawk.to
(top bird!, tawk.to)
commented
Hi Henrik,
Thank you for choosing tawk.to and for sharing your question here.
At the moment, only a pop message will appear if you initiate a chat on your end. The chat will not maximize unless the visitor replies to the message. This also happens when a Trigger message is sent to a user.
Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!
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6 votesAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for taking the time to share your ideas here.
This is a great suggestion! Automation with the Knowledge Base is a great way to provide quick answers for your visitors.
Alternatively, you can add a Knowledge Base Body Card to your chat widget. Your visitors can now search for answers on your Knowledge Base directly from the chat widget.
To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
An error occurred while saving the comment Admintawk.to
(top bird!, tawk.to)
commented
Hi,
This is Sienna from tawk.to. Thank you for reaching out.
We are continuing to build out our Knowledge Base product. Automation of Knowledge Base articles is currently in progress.We've acknowledged your request and have forwarded it to the Knowledge Base team. They will work with this suggestion and will post updates once the feature has been approved and implemented.
Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!
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1 vote
An error occurred while saving the comment Admintawk.to
(top bird!, tawk.to)
commented
Hi Alex,
Thank you for choosing tawk.to and for sharing your challenge here.
All members of the property, including both agents and admins, can view and answer chats together on the dashboard.
We don't have a feature providing selective user rights for WordPress users.
We've acknowledged your request and have forwarded it to the team. They will work with this suggestion and will add the feature in due course.
Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!
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3 votes
An error occurred while saving the comment Admintawk.to
(top bird!, tawk.to)
commented
Hi Elsa,
At this stage, we don't have a direct print feature for our reports.
Our Reporting section has only a feature to download the reports for easy editing and printing.
We have taken note of your suggestion and will post updates once the feature has been approved and implemented.
Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!
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18 votesAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users, This is Sienna from tawk.to. Thank you for reaching out. We currently don't have an option to set the date you receive the weekly round-up. Alternatively, you can download your weekly/monthly report via the Reporting section, which contains detailed data related to your properties' activity. Follow these steps to generate reports: 1. Click Reporting (click on the graph icon in the left sidebar bar, 5th icon from the top) 2. Select the site or tawk.to page for which you want to view reporting from the dropdown menu at the top left of the Reporting screen. Your request has been acknowledged and updates will be posted once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
An error occurred while saving the comment Admintawk.to
(top bird!, tawk.to)
commented
Hi Roddy,
This is Sienna from tawk.to. Thank you for reaching out.
We currently don't have an option to set the date you receive the weekly round-up.
Alternatively, you can download your weekly/monthly report via the Reporting section, which contains detailed data related to your properties' activity.
Follow these steps to generate reports:
1. Click Reporting (click on the graph icon in the left sidebar bar, 5th icon from the top)
2. Select the site or tawk.to page for which you want to view reporting from the dropdown menu at the top left of the Reporting screen.
Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.
Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!
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1 voteAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for sharing your ideas with us.
Great news! We have just released a major update to our chat widget.
See our latest release here: https://www.tawk.to/category/updates/
You can now enjoy the chat widget’s new look and features. This includes showing the visitor’s most recent conversation.
To learn how to add the “Previous Conversations” card to your chat widget, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
An error occurred while saving the comment Admintawk.to
(top bird!, tawk.to)
commented
Hi,
Thank you for choosing tawk.to and for sharing your challenge here.
At the moment, we don't have a feature allowing the user to view their chat history in the chat window.
Alternatively, they can choose to have the chat conversation sent to their email address by selecting the "email transcript" option located in the top right corner of the chat widget.
We've acknowledged your request and have forwarded it to the team. They will work with this suggestion and will add the feature in due course.
Hi Mike,
This is Sienna from tawk.to. Thank you for reaching out.
As per our developer, we transmit our emails through TLS secure channels if the receiving party supports these channels.
I hope this addresses your concern.
Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!