Admintawk.to (top bird!, tawk.to)

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  1. 1 vote
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    1 comment  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi,

    Thank you for choosing tawk.to and for sharing your challenge here.

    At this stage, our Shortcut survey has a maximum of four options for multiple choice answers.

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!

  2. 1 vote
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    1 comment  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi Aung Myo,

    Thank you for choosing tawk.to and for sharing your question here.

    We have forwarded your suggestion to add the Burmese language for Myanmar users.

    At the moment, our Burmese language is already on our translation suggestion page.

    We welcome your assistance in helping us translate tawk.to by visiting the following links:

    1. Web dashboard here > https://crowdin.com/project/tawk/
    2. Android app here > https://crowdin.com/project/tawk-android
    3. iOS app here > https://crowdin.com/project/tawk-ios

    We will post updates once the feature has been approved and implemented.

    Let me know if this helps. If you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!

  3. 3 votes
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    1 comment  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi,

    Thank you for choosing tawk.to and for sharing your challenge here.

    We currently don't have auto-translation for different languages in the chat.

    Rest assured, the automated translation feature is already on our development roadmap.

    In the meantime, we welcome your assistance in helping us translate tawk.to by visiting the following links:

    1. Web dashboard here > https://crowdin.com/project/tawk/
    2. Android app here > https://crowdin.com/project/tawk-android
    3. iOS app here > https://crowdin.com/project/tawk-ios

    Let me know if this helps. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!

  4. 1 vote
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    1 comment  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi,

    Thank you for choosing tawk.to and for sharing your suggestions.

    We currently don't have a reporting option for Monitoring that includes the offline reports.

    Our Reporting Section offers the following:

    Chat Analytics
    Chat Volume
    Missed Chats
    Average Chat Duration
    User Satisfaction
    First Response Time
    Tickets
    Volume New Ticket
    Solved Tickets
    Ticket Source
    Resolution Time
    Tickets Reopened
    First Respond
    Knowledge Base Stats
    Articles
    Searches
    Feedback

    We've acknowledged your request and have forwarded it to the development team. They will review this suggestion and add the feature in due course.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!

  5. 3 votes
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    1 comment  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi Nazlıcan,

    This is Sienna from tawk.to. Thank you for reaching out.

    We're currently in the process of updating our widget design and messaging feature.

    We have taken note of your suggestion about having different options for font style.

    We will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!

  6. 1 vote
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    1 comment  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi,

    We currently offer our Voice/Video/Screensharing add-ons that will allow you to communicate with your visitors via video chat, voice calls, and two-way screen sharing.

    The icons will be shown on the top right side of your chat widget window once the feature is activated.

    Visit this link to learn more: https://help.tawk.to/article/video-voice-screensharing-add-on

    If you have additional questions or just want to speak with someone at tawk.to, book a free call with me at https://calendly.com/siennarubio/30min. I'm happy to assist.

  7. 1 vote
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    1 comment  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi Charles,

    Thank you for choosing tawk.to and for reaching out.

    At the moment we don't have an integration with Google Sheets.

    We do have our JavaScript API documentation where you can invoke a flexible set of methods that may work for your web projects.

    You can check our JavaScript documentation here:https://developer.tawk.to/jsapi/.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!

  8. 1 vote
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    1 comment  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi Skill Express,

    Thank you for choosing tawk.to and for sharing your challenge here.

    Our Domain Restriction currently offers the following options:

    1. SHOW widget only on specific domains and/or urls
    2. HIDE widget on specific domains and/or urls
    3. Country Restriction

    At this stage, Regex or URL placeholder restriction is currently unavailable.

    You may also check our JavaScript API documentation where you can invoke a flexible set of methods that may work for your web projects.

    You can check our JavaScript documentation here:https://developer.tawk.to/jsapi/.

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    Should you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!

  9. 1 vote
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    1 comment  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi Henrik,

    Thank you for choosing tawk.to and for sharing your question here.

    At the moment, only a pop message will appear if you initiate a chat on your end. The chat will not maximize unless the visitor replies to the message. This also happens when a Trigger message is sent to a user.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!

  10. 6 votes
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    1 comment  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi,

    This is Sienna from tawk.to. Thank you for reaching out.

    We are continuing to build out our Knowledge Base product. Automation of Knowledge Base articles is currently in progress.

    We've acknowledged your request and have forwarded it to the Knowledge Base team. They will work with this suggestion and will post updates once the feature has been approved and implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!

  11. 1 vote
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    1 comment  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi Alex,

    Thank you for choosing tawk.to and for sharing your challenge here.

    All members of the property, including both agents and admins, can view and answer chats together on the dashboard.

    We don't have a feature providing selective user rights for WordPress users.

    We've acknowledged your request and have forwarded it to the team. They will work with this suggestion and will add the feature in due course.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!

  12. 3 votes
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    1 comment  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi Elsa,

    At this stage, we don't have a direct print feature for our reports.

    Our Reporting section has only a feature to download the reports for easy editing and printing.

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!

  13. 18 votes
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    2 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi Roddy,

    This is Sienna from tawk.to. Thank you for reaching out.

    We currently don't have an option to set the date you receive the weekly round-up.

    Alternatively, you can download your weekly/monthly report via the Reporting section, which contains detailed data related to your properties' activity.

    Follow these steps to generate reports:

    1. Click Reporting (click on the graph icon in the left sidebar bar, 5th icon from the top)

    2. Select the site or tawk.to page for which you want to view reporting from the dropdown menu at the top left of the Reporting screen.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!

  14. 1 vote
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    1 comment  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi,

    Thank you for choosing tawk.to and for sharing your challenge here.

    At the moment, we don't have a feature allowing the user to view their chat history in the chat window.

    Alternatively, they can choose to have the chat conversation sent to their email address by selecting the "email transcript" option located in the top right corner of the chat widget.

    We've acknowledged your request and have forwarded it to the team. They will work with this suggestion and will add the feature in due course.

  15. 1 vote
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    1 comment  ·  Feedback » Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi Khalid,

    Thank you for choosing tawk.to and for sharing your suggestions.

    This is a great idea! Currently, we don't have a calendar schedule for holidays.

    Our Scheduler feature has only a function to manage the operating days and times of your chat widget.

    We're continuing to build out our dashboard and have taken on your suggestions.
    We will post updates once the feature has been implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!

  16. 3 votes
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    1 comment  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi,

    Thank you for choosing tawk.to and for sharing your challenge here.

    At the moment, the chat widget’s rectangular shape on mobile can't be modified.

    Alternatively, you can select the bubble shape icon for a smaller chat widget appearance.

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!

  17. 3 votes
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    1 comment  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi,

    Thank you for choosing tawk.to and for reaching out.

    If you are referring to the agent's AVATAR, we currently don't have an option to change its color and icon. Alternatively, you can personalize your agent's profile by uploading your own image/avatar.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    If you have additional questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!

  18. 1 vote
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    1 comment  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi,

    Good news! This suggestion of Asynchronous messaging is a huge upgrade we are currently working on and it is scheduled to come out within the coming months.

    We will post updates once the feature has been approved and implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!

  19. 1 vote
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    1 comment  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi,

    At the moment, all agents can view and answer chats without restrictions or approval from an admin.

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!

  20. 3 votes
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    1 comment  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi Andrew,

    Thank you for choosing tawk.to and for sharing your question here.

    We currently don't have an integration with Mixpanel business analytics.

    You may want to consider reviewing our JavaScript API documentation where you can invoke a flexible set of methods that can be used for your web projects.

    You can check our JavaScript documentation here:https://developer.tawk.to/jsapi/.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar —  https://calendly.com/siennarubio/30min. I'd be happy to help!

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