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9 votesShauntelle supported this idea ·
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194 votesAdmintawk.to (top bird!, tawk.to) responded
To All Our Valued Users, Thank you for choosing tawk.to and for sharing your challenge here. Currently, there is no function allowing you to hide chats from other departments, however, I've been advised this feature is on our roadmap. Your request is acknowledged and updates will be posted once the feature has been implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
An error occurred while saving the commentShauntelle commented
I agree chats coming in once there is the pre-chat form and departments enabled then chats where visitors specify a department should only be visible to agents attached to that department.
I think it would be beneficial to be able to bulk upload a bunch of questions and answers into the Knowledge Base for the Agents to refer to when assisting customers.