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Eliana Kalila

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  1. Add Auto Join Conversations.

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    10 comments  ·  Feedback » New features  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. At this stage, we do not have a feature allowing agents to join conversations automatically. You can check agent response times to learn how long your customers are waiting before hearing back from an agent in the chat. To do this, visit the Monitoring tab > Live Chat > First response time To learn more, visit this link: https://help.tawk.to/article/understanding-reporting Your request has been acknowledged and updates will be posted once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

    Eliana Kalila supported this idea  · 
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    Eliana Kalila commented  · 

    Yeah, please update for this. So agent that currently free will automatically join to the new conversations.

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