Marcel Brouillet

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  1. 3 votes
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    1 comment  ·  Feedback » Integrations  ·  Flag idea as inappropriate…  ·  Admin →
    Marcel Brouillet shared this idea  · 
  2. 25 votes
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    3 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    We currently don’t have a feature that will automatically include your customer’s name in the message.

    An alternative way to capture your customer’s details is to use the Pre-Chat form.

    The form will require the visitor to fill in the fields such as their name and email address, a phone number and location.

    Once you have retrieved your customer’s information, you can send them a personalized message.

    You can even create shortcuts for repetitive replies and add their name before sending the message.

    These canned responses can be used while chatting with visitors. They save you time and make sure your responses are accurate and consistent. They also ensure spelling and grammar are correct.

    Please note: The Pre-Chat form can act as a deterrent to some visitors and in turn reduce your engagement rate. Statistically, using…

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  3. 9 votes
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    2 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your question here.

    You can add the user’s details without the pre-chat form whilst in chat by simply accessing the DETAILS tab – the first tab – located at the top right side of your active chat window.

    Here, you can populate their name and email address. Be sure to save these details. This will save the visitor details to your contact list so the next time they visit the website, you can acknowledge them as a repeat visitor.

    I’d also suggest creating shortcuts for repetitive questions. These canned responses can be use while chatting with visitors. They save you time and make sure your responses are accurate, consistent, also ensuring spelling and grammar is all correct.

    To learn more about shortcuts: https://help.tawk.to/article/creating-and-managing-shortcuts

    Should you have any other questions, require assistance, or just want to talk to…

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  4. 9 votes
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    1 comment  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
    Marcel Brouillet shared this idea  · 
  5. 18 votes
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    4 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    This is Sienna from tawk.to. Thank you for reaching out and for sharing your feedback about our Knowledge Base.

    We are continuing to build out our knowledge base product.

    We’ve acknowledged your request and have escalated it to the Knowledge Base team. They will work with this suggestion and will add the feature in due course.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar – https://calendly.com/siennarubio/30min; I’d be happy to help!

    Marcel Brouillet supported this idea  · 
  6. 24 votes
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    1 comment  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to provide us with your feedback and suggestions.

    We value your input and we thank you for the continued support toward our product.

    In relation to your concern, currently, we don’t have the feature where the user can input their details while in an active chat.

    However, I suggest using the shortcut feature to create relevant and useful canned responses. This will assist you to retrieve their details while your agents are on chats.

    Visit this link to know more: https://help.tawk.to/article/creating-and-managing-shortcuts

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    Marcel Brouillet supported this idea  · 

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