Purritz
My feedback
8 results found
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489 votes
To All Our Valued Users, Thank you for choosing tawk.to and for sharing your challenge here. You may try the following suggestions to identify/limit your agents under the ‘Monitoring’ section: To identify whether the visitor is your actual user or your agent, you can follow the steps below: 1. Ask your agents to visit your website and initiate a test chat. 2. Join the test chat. 3. In the top right section of your active chat window, select the ‘Details’ section (tab). 4. Rename the long auto-generated IP Address to your agent's name. You can also add their email address. 5. Save all settings. The next time your agent visits your website, their name will now appear under the ‘Monitoring' section. You can ban the IP Addresses of all admin and agents. Once banned, the widget will be hidden and will not be visible in the monitoring section. Visit this…
Purritz
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526 votes
Admintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users, Thank you for choosing tawk.to and for taking the time to provide us with your feedback and suggestions. Currently, we have the Sentiments feature in which the visitor can click the thumbs up and down rating in the chat widget as a way of giving their feedback to the chat agent. We have taken note of your suggestion and will post updates once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
Purritz
supported this idea
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651 votes
To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. Automation and agent allocation is currently on the development roadmap. Our engineers are working on it and updates will be posted once it has been implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
Purritz
supported this idea
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1,026 votes
To All Our Valued Users, Thank you for choosing tawk.to and for taking the time to write us your feedback and suggestions. Adding enhanced features for agent feedback is currently under review. Our engineers are looking into it and we will update you once this is implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
Purritz
supported this idea
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123 votesAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. We currently don't have auto-translation and language selection features in Triggers. Alternatively, create a chat widget for each language. After adding a new widget, you can now set your preferred language. Create a Trigger and manually set the language. Please note: Each new widget is in English by default. To learn more, visit these links: https://help.tawk.to/article/changing-your-widget-language https://help.tawk.to/article/how-to-add-more-than-one-widget-to-website https://help.tawk.to/article/how-to-add-multiple-widgets-to-a-website-with-javascript. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
Purritz
supported this idea
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160 votesPurritz
supported this idea
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155 votesAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. We currently don't have a static ID or Iframes in our documentation. We've acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
Purritz
supported this idea
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149 votesAdmintawk.to
(top bird!, tawk.to)
responded
Hi, Thank you for choosing tawk.to and for reaching out. We currently don't have a feature for changing the margin settings of the chat widget. The tawk.to chat widget offers six different positions from which you can choose: top and bottom corners, middle-right side and middle-left side. We have just released a major update to our chat widget. You can now set a separate position for your chat widget on Desktop and mobile devices. Follow these steps to change the position of the chat widget on mobile: 1. Click the Administration cog in the lower-left corner of your Dashboard. 2. Select Chat Widget. 3. Under Widget Appearance, select Advanced. 4. Under Mobile Widget, select your preferred Mobile Widget Position. Helpful link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
An error occurred while saving the comment Purritz
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I don't know if you notice, but it seems the developers purposely "locked" the position by literally messing with the CSS specificity on the iframe displaying the chat :
- Dynamic id
- Use of inline style
- Each CSS rule has `!important`
Put together, this seems very unprofessional from their part. The developers are to blame not for not giving us a "no code" feature to change the inset, but for the fact they purposely made the inset (and other CSS properties) harder to override.