Jacson Paz

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  1. 3 votes
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    0 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for sharing your challenge here.

    The purpose of the ticketing system is to converse with customers via email.

    An email address is required for the system to work.

    Alternatively, you can enter your own support email in the details section to activate the ticketing system internally.

    Helpful link: https://help.tawk.to/article/creating-and-responding-to-tickets

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    Jacson Paz shared this idea  · 
  2. 3 votes
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    0 comments  ·  Feedback » Integrations  ·  Flag idea as inappropriate…  ·  Admin →
    Jacson Paz shared this idea  · 
  3. 15 votes
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    16 comments  ·  Feedback » Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your suggestions.

    We currently have Webhook functions for Chat Start, Chat End and New Ticket.

    For more in-depth information on how our webhooks work, visit our developer portal at developer.tawk.to/webhooks/

    This request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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    Jacson Paz commented  · 

    We would appreciate a lot this webhook!

    Jacson Paz supported this idea  · 

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