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    81 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing and for sharing your request here.

    The customizing tickets via email feature has already been submitted to our engineers. Rest assured that this feature is planned and updates will be posted once it is implemented.

    If you have any other questions, require assistance, or just want to talk to someone at, here is a link to my calendar: I’d be happy to help!

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    alKODIque commented  · 

    Any update for that feature?

    This is one of the most important thing for our organisation..
    We are a french community and the automatic email (in english and impersonal) is a uge bug for us..

    We we thought that the fact of using zapier will solve this problem but it doesnt!! Now our users have 2 emails when they submit tickets. We had to remove zapier and remove the capabality of submitting tickets from the knowledge base.

    We pay for removing branding but in fact, we can not.. 🤷‍♂️
    We even can not remove this automatic email!!!

    Do I miss something?

    alKODIque supported this idea  · 

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