25 votesAdmintawk.to (top bird!, tawk.to) responded
Thank you for choosing tawk.to and for sharing your ideas with us.
We currently don’t have automation to fill custom fields in shortcuts when answering chats.
Automation is a feature on our product roadmap. Our engineers are working on this feature and updates will be posted once it has been implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I’d be happy to help!
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