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  1. 3 votes
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    0 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for sharing your challenge here.

    At this stage, our Public Shortcuts feature has no agent restrictions or limitations for specific members of the property.

    Public shortcuts allow all agents with access to a property to use shortcuts for that property when answering chats.

    Any personal shortcuts you make can only be used by you.

    Learn more about shortcuts: https://help.tawk.to/article/creating-and-managing-shortcuts

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    Anonymous shared this idea  · 
  2. 25 votes
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    12 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    We currently don’t have automation to fill custom fields in shortcuts when answering chats.

    Automation is a feature on our product roadmap. Our engineers are working on this feature and updates will be posted once it has been implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I’d be happy to help!

    Anonymous supported this idea  · 

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