Jane Jonas

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    Hi,


    Thank you for choosing tawk.to and for sharing your ideas with us. 


    You can view performance data for individual agents in the reporting panel of the tawk.to Dashboard. To access reporting, log in to your tawk.to account and head over to the left side of your Dashboard. Click on the tab that says Reporting (bar chart icon) to view. 


    You can control which data you see and how it is presented in your reporting panel. Filter the statistics you see by agent or tag. Then, use the buttons at the top of each reporting page to download your report. 


    To know more, please go here: https://help.tawk.to/article/understanding-reporting


    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!


    Jane Jonas shared this idea  · 

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