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  1. Can i switch off the agent not to write in the chat, but just watch.

    3 votes
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    0 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    Admintawk.to (top bird!, tawk.to) responded

    Hi,


    Thank you for choosing tawk.to and for sharing your ideas with us. 


    This can be achieved by setting up a department. When chats can be assigned to departments, all agents, including those who are not assigned there, can see the incoming chats. However, only those who are assigned to the department will get a notification.


    Learn how to set it up in this article: https://help.tawk.to/article/creating-and-managing-departments


    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.


    Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min


    Plovdiv Town shared this idea  · 

  2. chat transfer to another agent.

    1,520 votes
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    94 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →

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    planned  ·  Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    At the moment, we don’t have a direct Chat transfer to another agent. Rest assured that this feature is currently planned and our engineers are working towards its completion. The software upgrade will be posted as soon as it is implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I’d be happy to help!

    Plovdiv Town supported this idea  · 

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