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Jared Mull

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  1. 1,076 votes
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    To All Our Valued Users,, Thank you for choosing tawk.to and for sharing your suggestion here. .json is the current format used by tawk.to when exporting contacts and chat history. However, we are in the process of changing the export format and the new feature will be available soon. Alternatively, you can use this tool for file conversion: https://www.convertcsv.com/json-to-csv.htm Learn more about exporting contacts: https://help.tawk.to/article/exporting-contacts Learn about exporting your chat history: https://help.tawk.to/article/viewing-deleting-and-exporting-your-chat-history If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

  2. 1 vote
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    Hi César,

    Thank you for choosing tawk.to and for taking the time to provide us with your feedback and suggestions.

    Currently, we do not have the option to add notes using the JavaScript API.

    You can learn more about our current methods in the JavaScript API documentation on our developer platform: https://developer.tawk.to/jsapi/

    Our REST API gives you the option to request additional data from tawk.to. You can learn more about our REST API and request access here: https://docs.tawk.help/article/rest-api

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    Alternatively, you can reach me here at elle@tawk.to

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    Jared Mull commented  · 

    If the desired language is not supported or you wish to change some of the strings of an existing language, you can override one of the existing languages with your set of strings.
    https://www.gmglobalconnect.me/

  3. 3 votes
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    Hi,

    Thank you for choosing tawk.to and for reaching out.

    At this stage, we currently don't have a feature for disablingvisitor monitoring notifications when you visit your own site.

    However, when testing the widget on your site, you have the option to disable sound notifications so you don’t hear alerts on your device.

    Learn about adjusting sound notifications in this article: https://help.tawk.to/article/managing-sound-settings-and-desktop-notifications

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    Alternatively, you can reach me here at elle@tawk.to

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    Jared Mull commented  · 

    I appreciate the information and advice you have shared. https://www.westpennpower.us/

  4. 1 vote
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    Hi Bryan,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    At this stage, we don't have a feature that supports website navigation.

    We've acknowledged your request and have forwarded it to our dev team. They will work with this suggestion and will add the feature in due course.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to our calendar: https://calendly.com/tawk-to-support/tawk-to-customer-support. Our live agents are always available 24/7 to assist you.

  5. 1 vote
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    Hi Sean,

    Thank you for choosing tawk.to and for sharing your challenge.

    You can activate the scheduler function to set online hours for your widget.

    For example, if your operating hours are 9AM - 5PM, when the clock hits 5PM, the offline form will activate replacing your online status. The form can be tailored to ask visitors to  leave their behind their contact information (so you can get back to them at a suitable time).

    To activate your scheduler, follow these steps:

    1. Go to ⚙️Administration and select Channels in the left menu.

    2. Select Chat Widget.

    3. Under Scheduler, select schedule.

    4. Select from any of the suggest schedules or click Advanced to modify your operating times

    Here is how the scheduler behaves:

    - When agents are online and the widget is scheduled to be online, the widget will be online.

    - When agents are online and the widget…

  6. 3 votes
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    Hi Umair,

    Thank you for choosing tawk.to and for reaching out.

    Currently, we cannot assign chats to a specific agent or assistant. All incoming chats can be viewed and answered by all agents logged in to the property.

    Departments allow you to make sure the right agents answer visitors.  They also allow you to assign a ticket to a particular department, ensuring everyone in that department receives the email/notification.

    Here is how the department function works:

    1. Chats can be assigned to departments. All agents, including those not assigned to a department, can see all incoming chats. However, only those assigned to the selected department will receive a notification. This makes it easy to transfer chats.

    2. Once a chat is assigned to a department, agents will only hear chat notifications when there are no agents online in the selected department. This prevents chats from going unanswered.

    3. Currently, there…

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    Jared Mull commented  · 

    That’s what I was looking for, what a information! present here at this website, thank you!!
    https://www.employeeconnection.me/

  7. 3 votes
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    Hi


    Thank you for choosing tawk.to and for sharing your ideas with us. 


    We don't have a feature enabling the creation of tawk tickets via Zapier. Our Zapier integrations have features similar to those available in our webhooks.


    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.


    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!


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    Jared Mull commented  · 

    I appreciate the information and advice you have shared.
    https://www.mypepsico.org/

  8. 3 votes
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    Hi Dave,

    Thank you for choosing tawk.to and for sharing your challenge here.

    At this stage, we don't have a feature for automatically launching triggers in a sequence.

    Alternatively, you can create Advanced Triggers for sending automated messages to your customers based on their locations.

    To learn more about Triggers, visit the links below:

    Creating and managing triggers

    https://help.tawk.to/article/creating-and-managing-triggers

    Advanced Triggers

    https://help.tawk.to/article/advanced-triggers

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    You can also email our support line at support@tawk.to

    An error occurred while saving the comment
    Jared Mull commented  · 

    This article is really amazing. Thanks for the sharing.
    https://www.employeeconnection.one/

  9. 1 vote
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    Hi,

    This is Elle from tawk.to. Thank you for reaching out.

    Here's how you can disable and enable the Video + Voice + Screensharing add-on:

    1. If you have multiple properties, select the property for which you would like to add the feature.

    2. Go to ⚙️Administration and click Add-ons.

    3. Click the Settings button under Video + Voice + Screensharing. From there, you can toggle off Screen Share to disable the feature.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    You can also email our support line at support@tawk.to

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    Jared Mull commented  · 

    I appreciate the information and advice you have shared.
    https://www.mypepsico.me/

  10. 1 vote
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    Hi Stefen,

    This is Elle from tawk.to. Thank you for reaching out.

    It sounds as though you have enabled the pop-out feature.

    This how the widget behaves on a mobile device:

    1. If the chat widget is configured as a POPOUT, the widget will open in a separate tab purely for chat.

    Visitors will have to come back to the main tab if they wish to navigate your website.

    2. If the widget is configured to MAXIMIZE, the chat widget will open within the current tab and the widget will follow the visitor as they navigate your website.

    It will notify the visitor if there is an unread message in the same way it would for a text message on a mobile phone — a little red 1 or 2 appears on the widget.

    To configure the widget’s behavior, do the following:

    1. Click the ⚙️Administration Tab ➞ Channels ➞…

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    Jared Mull commented  · 

    I am looking for the same, Did you found any solution for that?
    https://www.myhtspace.net/

  11. 734 votes
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    55 comments  ·  Feedback » Add-ons  ·  Admin →
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    To All Our Valued Users, Thank you for choosing tawk.to. We will take note of your feedback and suggestions. The co-browsing feature is currently under review. Our engineers are working towards this enhanced feature which will allow you to enjoy a better collaboration with your users.If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

  12. 1,055 votes
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    To All Our Valued Users,, Thank you for choosing tawk.to and for sharing your request here. An automated status change to Away is currently under review. We assure you that this feature is under works and we will update you as soon as it is implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

  13. 1,014 votes
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    To All Our Valued Users, Thank you for choosing tawk.to and for sharing your request here. The customizing tickets via email feature has already been submitted to our engineers. Rest assured that this feature is planned and updates will be posted once it is implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

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