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Christian

← Customer Feedback for tawk.to

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3 results found

  1. Standard Status after loggin

    3 votes
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    0 comments  ·  Feedback » New features  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) responded

    Hi Christian, 

    Thank you for choosing tawk.to and for sharing your suggestions. 

    Every time you log in to the dashboard will always go back to online status at default. If you choose not to go online immediately, you can turn off to accept chats from your property before logging out or closing the app. The next time you log in, you will still be online status but you will not get the chats because the accepted chats from being disabled. You have to manually enable the accept chats from to accept chats.

    We have noted your suggestion and will post updates once the feature has been approved and implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, email our support line at support@tawk.to

    Christian shared this idea  · 

  2. Automatically change status to away when inactive

    1,059 votes
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    159 comments  ·  Feedback » New features  ·  Admin →
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    under review  ·  Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users,, Thank you for choosing tawk.to and for sharing your request here. An automated status change to Away is currently under review. We assure you that this feature is under works and we will update you as soon as it is implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

    Christian supported this idea  · 

  3. chat transfer to another agent.

    1,611 votes
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    113 comments  ·  Feedback  ·  Admin →
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    planned  ·  Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users, Thank you for choosing tawk.to and for taking the time to share your ideas here. At the moment, we don't have a direct Chat transfer to another agent. Rest assured that this feature is currently planned and our engineers are working towards its completion. The software upgrade will be posted as soon as it is implemented. 

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

    Christian supported this idea  · 

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