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Naomi Austin

← Customer Feedback for tawk.to

My feedback

12 results found

  1. Create Swagger API for other user... And also create API call for Copy records from tawk to his own application.

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    1 comment  ·  Feedback » Integrations  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) responded

    Hi Samir,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    We've acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.
    You can view our current API documentation here:

    https://developer.tawk.to/jsapi/

    If you have any questions or require assistance, we invite you to reach out to our 24/7 support line. Our live agents are always available to assist you.

    You can also email our support line at support@tawk.to

  2. Please give options to enlarge the text of the chat.

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    1 comment  ·  Feedback » New features  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) responded

    Hi Ruben,

    Thank you for reaching out to us.

    Unfortunately, most updates in the dashboard cannot be configured.  Please try to zoom in on the page. We have made sure that all text is readable.

    If you have any questions or require assistance, we invite you to contact our 24/7 support line. Our live agents are always available to assist you.

    You can also email our support line at support@tawk.to

  3. chat integration to my website not working

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    4 comments  ·  Feedback » Add-ons  ·  Admin →
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  4. Website tilte with apostrophe shows weird symbols

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    1 comment  ·  Feedback » Improvements  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) responded

    Hi,

    Thank you for reaching out. We apologise for the inconvenience.

    We recently updated our dashboard as we launched a new feature: Contacts.

    We have restored all the hiccups so please let us know if you're still experiencing the same issues.

    Our sincerest apology for the inconvenience it may have caused you.

    More documentation will be available soon on how you can maximize the use of Contacts.

    To learn more, you may refer to the related topic here: https://help.tawk.to/category/contacts

  5. Dark Mode or better way to see unread tickets

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    0 comments  ·  Feedback » Improvements  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) responded

    Hi Marc,

    This is Elle from tawk.to. Thank you for reaching out.

    Thank you for your patience as we launch the new CRM and updates to our dashboard.

    At this time, status and date of last update are the only indicators that tickets have not been viewed.

    We've acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    If you have any questions or require assistance, we invite you to contact our 24/7 support line. Our live agents are always available to assist you.

  6. How to integrate Tawk in My Website

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    2 comments  ·  Feedback » Integrations  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) responded

    Hi,

    This is Elle from tawk.to. Thank you for reaching out.  

    There are two ways to integrate the tawk.to live chat into your site.

    #1 - Copy and paste the tawk.to widget code into your site's HTML section before the closing of the </body tag>
    https://www.tawk.to/knowledgebase/getting-started/adding-a-widget-to-your-website/

    #2 - Use the module or plugin for a system such as WordPress, Joomla or Shopify. You can find our integration guides in the Help Center:
    https://help.tawk.to/category/integrations
    https://help.tawk.to/category/shopping-cart-integrations

    I believe the best way to assist you would be through a screensharing call. Would you be willing to hop on a call with one of our phone support agents so they can better help you with this? If so, here’s the link to schedule a support call: https://calendly.com/tawk-to-support/tawk-to-customer-support

    If you have any tawk.to related concerns, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist…

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    Naomi Austin commented  · 

    Thank you for bringing your best to work every single day.
    https://www.portal4me.org/

  7. Detect emoji before type them or setting to disable

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    2 comments  ·  Feedback » Improvements  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) responded

    Hi Cristian,

    Thank you for reaching out.

    An option to disable the emoji feature is available in the Dashboard. We regret that you were given the wrong information.

    Follow the steps below to disable the emoji option in your widget:

    1. If you have multiple properties, check to make sure you have selected the correct one.  Hover over your currently-selected property in the upper left menu to select a new property.

    2. Click the Administration (Gear) icon in the lower-left corner of your dashboard.

    3. In the Channels menu, select ‘Chat Widget’

    4. Under Widget Behavior, you'll find the emoji options under ‘Feature Settings’

    5. Toggle ‘Disable emoji selection’ to the “on” position.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to our calendar: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

    An error occurred while saving the comment
    Naomi Austin commented  · 

    This is quite a common issue, please suggest me if you find any solution for it.
    https://www.pricechopperdirectconnect.net/

  8. Departments

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    8 comments  ·  Feedback » New features  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) responded

    Hi Cody,

    Thank you for choosing tawk.to and for reaching out.

    When creating a ticket you have the option to assign it to an agent or a department. Even though a ticket may be assigned to a particular agent or department, anyone can respond from the Dashboard.

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    This is how the department function works for tawk.to chat:

    1. Chats can be assigned to departments. All agents, including those not assigned to the selected department, can see the incoming chats. However, only those who are assigned to the department will get a notification.

    2. This makes it easy for one agent to take over another agent’s chat — especially if the chat is transferred from one department to another. Also, your agents aren't wasting time trying to answer questions they don't know…

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    Naomi Austin commented  · 

    Thank you for bringing your best to work every single day.
    https://www.portal4me.net/

  9. Welcome Trigger to work with GDPR consent

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    1 comment  ·  Feedback » Improvements  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) responded

    Hi,

    This is Elle from tawk.to. Thank you for reaching out.

    Unfortunately, it is not possible to have the triggers work first when the consent form is also active. If you feel security is at risk, you may check our privacy policy or our GDPR compliance policy. If not, you may consult our team at https://www.tawk.to/legal-compliance/

    We've acknowledged your request and have forwarded it to the development team. They will work with this suggestion and will add the feature in due course.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. You can also email our support line at support@tawk.to

    An error occurred while saving the comment
    Naomi Austin commented  · 

    Thanks for the update and quick reply. I'll be sure to keep an eye on this thread.
    https://www.pricechopperdirectconnect.org/

  10. Ability to edit messages after sent

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    0 comments  ·  Feedback » New features  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) responded

    HI Morgen,

    Thank you for choosing tawk.to and for sharing your suggestions. 

    We currently don't have an option to edit spelling or phrases after it sent. We suggest for you to use shortcuts.

    Shortcuts save you time and keep your team’s responses accurate and consistent. They also ensure that your spelling and grammar are correct.  https://help.tawk.to/article/creating-and-managing-shortcuts  

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line at support@tawk.to. Our live agents are always available to assist you. 

    Alternatively, you can reach me here at elle@tawk.to or just want to talk to someone at tawk.to, here is a link to our calendar: https://calendly.com/tawk-to-support/tawk-to-customer-support

  11. export complete contact information (including phone number, city, message)

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    1 comment  ·  Feedback » Improvements  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) responded

    Hi,

    Thank you for choosing tawk.to and for taking the time to provide us with your feedback and suggestions. We value your input and we thank you for the continued support for our product.

    If you have multiple properties, check to make sure you're currently viewing the correct one by hovering over the hamburger icon at the top of the Dashboard. Then, you can export contacts in the Messaging section of the Dashboard.

    Follow these steps to export your contacts:

    1.  Select Messaging (email icon) in the left tab menu.
    2.  Select the Property.
    3.  Select Contacts under the Property.
    4.  Click the download icon (Export Contacts) in the upper right.

    You will receive an email with a link to a .csv file containing the names and email addresses of all your contacts.

    Visit this link for more information: https://help.tawk.to/article/exporting-contacts

    If you have any questions or require assistance, we invite…

  12. I hope to increase the function of viewing historical visitor information, analyze which pages visitors have viewed, how long they stay ther

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    1 comment  ·  Feedback » Windows app  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) responded

    Hi,

    Thank you for choosing tawk.to and for sharing your suggestion here.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    At this time, general visitor information such as the number of visitors and recent page views on your site can be viewed in the Home panel of your Dashboard.

    Individual visitor details, including the device, operating system, referrer URL and current location of each visitor are available in the Monitoring section. If a visitor has filled out a Pre-Chat Form or engaged in a conversation, you can view their individual chat history and its details, including navigation, in individual chat transcripts.

    Detailed reporting for Chats, Tickets, and Knowledge Base searches is available in our Reporting panel.

    You can read more about reporting and statistics in the following articles: https://help.tawk.to/article/understanding-reporting
    https://help.tawk.to/article/understanding-the-statistics-in-your-dashboard

    You can also use our Google integrations to set up…

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    Naomi Austin commented  · 

    I appreciate the information and advice you have shared. I will try to figure it out for more.
    https://www.dashboard-anywhere.net/

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