Marymills
My feedback
6 results found
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1 vote
Admintawk.to
(top bird!, tawk.to)
responded
Hi,
This is Elle from tawk.to. Thank you for reaching out.
There are two ways to integrate the tawk.to live chat into your site.
#1 - Copy and paste the tawk.to widget code into your site's HTML section before the closing of the </body tag>
https://www.tawk.to/knowledgebase/getting-started/adding-a-widget-to-your-website/
#2 - Use the module or plugin for a system such as WordPress, Joomla or Shopify. You can find our integration guides in the Help Center:
https://help.tawk.to/category/integrations
https://help.tawk.to/category/shopping-cart-integrations
I believe the best way to assist you would be through a screensharing call. Would you be willing to hop on a call with one of our phone support agents so they can better help you with this? If so, here’s the link to schedule a support call: https://calendly.com/tawk-to-support/tawk-to-customer-support
If you have any tawk.to related concerns, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist… -
1 voteAdmintawk.to
(top bird!, tawk.to)
responded
Hi,
Thank you for reaching out. We apologise for the inconvenience.
We recently updated our dashboard as we launched a new feature: Contacts.
We already have restored all the hiccups so please let us know if you're still experiencing the same issues.
Our sincerest apology for the inconvenience it may have caused you.
More documentation will be available soon on how you can maximize the use of Contacts.
To learn more, you may refer to the related topic here: https://help.tawk.to/category/contacts
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489 votes
To All Our Valued Users, Thank you for choosing tawk.to and for sharing your challenge here. You may try the following suggestions to identify/limit your agents under the ‘Monitoring’ section: To identify whether the visitor is your actual user or your agent, you can follow the steps below: 1. Ask your agents to visit your website and initiate a test chat. 2. Join the test chat. 3. In the top right section of your active chat window, select the ‘Details’ section (tab). 4. Rename the long auto-generated IP Address to your agent's name. You can also add their email address. 5. Save all settings. The next time your agent visits your website, their name will now appear under the ‘Monitoring' section. You can ban the IP Addresses of all admin and agents. Once banned, the widget will be hidden and will not be visible in the monitoring section. Visit this…
An error occurred while saving the comment -
464 votes
To All Our Valued Users, Thank you for choosing tawk.to and for sharing your question here. Screenshots are currently not available in our chat widget. We do, however, offer the Screensharing feature as part of our Video+ Voice + Screensharing Add-on. This Add-on can provide better support when your customer needs help in navigating your website. This is a faster and better way compared to requesting multiple screenshots from your customers. To learn more about our Video + Voice + Screensharing, visit the following links: 1.Video + Voice + Screensharing add-on https://help.tawk.to/article/video-voice-screensharing-add-on 2.Getting started with Video + Voice + Screensharing https://help.tawk.to/article/getting-started-with-video-voice-screensharing If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
An error occurred while saving the comment Marymills
commented
A simple screenshot would already be a massive help https://www.myadvocateaurora.us/
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5 votesAdmintawk.to
(top bird!, tawk.to)
responded
Hi,
Thank you for choosing tawk.to and for sharing your ideas with us.
At this stage, we don't have a feature that supports URL text links in trigger messages.
We've acknowledged your request and have forwarded it to our dev team. They will work with this suggestion and will add the feature in due course.
If you have any questions or require assistance, we invite you to reach out to our 24/7 support line. Our live agents are always available to assist you. You can also email our support line at support@tawk.to.
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54 votesAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. At the moment, we don't have a chatbot feature for WhatsApp. However, integration with the app is already in our development roadmap. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
We want this too please https://www.gtaportal.org/