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Jerry Chang

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  1. 1 vote
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    Hi Cody,

    Thank you for choosing tawk.to and for reaching out.

    When creating a ticket you have the option to assign it to an agent or a department. Even though a ticket may be assigned to a particular agent or department, anyone can respond from the Dashboard.

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    This is how the department function works for tawk.to chat:

    1. Chats can be assigned to departments. All agents, including those not assigned to the selected department, can see the incoming chats. However, only those who are assigned to the department will get a notification.

    2. This makes it easy for one agent to take over another agent’s chat — especially if the chat is transferred from one department to another. Also, your agents aren't wasting time trying to answer questions they don't know…

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    Jerry Chang commented  · 

    Yeah,it's possible. You can check more at https://www.d4golds.com/

  2. 88 votes
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    To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. We currently don't have an option for muting specific agents/group chats in the dashboard. Your request has been acknowledged and updates will be posted once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

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    Jerry Chang commented  · 

    My only options to quiet it are to turn down the volume, in which I may miss an important one-on-one chat, or leave the group and have someone add me back to the group again when I need to post something. https://www.diablo4item.com/

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