Corley
My feedback
10 results found
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1 vote
Admintawk.to
(top bird!, tawk.to)
responded
Hi Cody,
Thank you for choosing tawk.to and for reaching out.
When creating a ticket you have the option to assign it to an agent or a department. Even though a ticket may be assigned to a particular agent or department, anyone can respond from the Dashboard.
We have taken note of your suggestion and will post updates once the feature has been approved and implemented.
This is how the department function works for tawk.to chat:
1. Chats can be assigned to departments. All agents, including those not assigned to the selected department, can see the incoming chats. However, only those who are assigned to the department will get a notification.
2. This makes it easy for one agent to take over another agent’s chat — especially if the chat is transferred from one department to another. Also, your agents aren't wasting time trying to answer questions they don't know…
An error occurred while saving the comment -
54 votesAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. At the moment, we don't have a chatbot feature for WhatsApp. However, integration with the app is already in our development roadmap. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
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1,076 votes
To All Our Valued Users,, Thank you for choosing tawk.to and for sharing your suggestion here. .json is the current format used by tawk.to when exporting contacts and chat history. However, we are in the process of changing the export format and the new feature will be available soon. Alternatively, you can use this tool for file conversion: https://www.convertcsv.com/json-to-csv.htm Learn more about exporting contacts: https://help.tawk.to/article/exporting-contacts Learn about exporting your chat history: https://help.tawk.to/article/viewing-deleting-and-exporting-your-chat-history If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
An error occurred while saving the comment Corley
commented
To export your all your conversations to a CSV file for further analysis, do the following:
Go to Analytics.
Click on Export in the top right corner.
Verify the email address the export should be sent to .https://www.benefitscal.biz/
Select a period for the conversation data. ...
Go and grab a cup of coffee while the export is being generated. -
1,014 votesAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users, Thank you for choosing tawk.to and for sharing your request here. The customizing tickets via email feature has already been submitted to our engineers. Rest assured that this feature is planned and updates will be posted once it is implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
An error occurred while saving the comment Corley
commented
Hello
Event Tickets comes with a number of template files that determine how the plugin looks and behaves. We call these views. You can customize these views by placing copies of them in your theme. And that is valid for the email template as well. The email template is important, in the sense that it is basically what your user will receive and use as a ticket. So, making it your own and including the information you want and in the way you want is important.
https://www.dunkinuniversity.org/ -
1,027 votes
To All Our Valued Users, Thank you for choosing tawk.to and for taking the time to write us your feedback and suggestions. Adding enhanced features for agent feedback is currently under review. Our engineers are looking into it and we will update you once this is implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
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824 votes
To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. The feature allowing users to enhance Shortcut functions with personalization is currently being constructed. Our engineers are working on it, and updates will be posted once it is implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
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948 votesAdmintawk.to
(top bird!, tawk.to)
responded
Hi, Thank you for choosing tawk.to and for sharing your ideas with us. Great news! We have just released a major update to our chat widget. See our latest release here: https://www.tawk.to/category/updates/ You can now enjoy the chat widget's new look and features. This includes the Widget Cards. You can add any kind of content to your chat widget, including videos, images, and a search bar. It’s like having a mini-website in the chat. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
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526 votesAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users, Thank you for choosing tawk.to and for taking the time to provide us with your feedback and suggestions. Currently, we have the Sentiments feature in which the visitor can click the thumbs up and down rating in the chat widget as a way of giving their feedback to the chat agent. We have taken note of your suggestion and will post updates once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
An error occurred while saving the comment Corley
commented
Choosing the Right Post-Chat Survey Format
Keep it short and sweet. Customers typically do not want to invest too much time on responding to lengthy surveys. ...
Make it simple.
Use a five-point scale.
Required or optional responses.
Use a combination of close- and open-ended questions.
Only ask relevant questions.
https://www.dunkin-university.com/ -
1,059 votes
To All Our Valued Users,, Thank you for choosing tawk.to and for sharing your request here. An automated status change to Away is currently under review. We assure you that this feature is under works and we will update you as soon as it is implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
An error occurred while saving the comment Corley
commented
Select your profile picture, select your current status, and then select Duration. Under Status, select the status you want to show going forward. Under Reset status after, select the amount of time you want that status to last. https://www.nexusiceland.org/
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1,608 votes
To All Our Valued Users, Thank you for choosing tawk.to and for taking the time to share your ideas here. At the moment, we don't have a direct Chat transfer to another agent. Rest assured that this feature is currently planned and our engineers are working towards its completion. The software upgrade will be posted as soon as it is implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
An error occurred while saving the comment Corley
commented
Hello
Create a Chat Agent Configuration
Enter Chat in Quick Find, then select Chat Agent Configurations.
Click New. https://www.connectebt.us/
In the Basic Information section, enter these details. ...
In the Assign Profiles section, add Custom: Support Profile, Standard User, and System Administrator.
Click Save.
Thanks for the step by step tutorial. Works like a charm! The solution worked for me thanks to the community and the members for the solution.
https://www.checkmyrota.org/