Koty

← Customer Feedback for tawk.to

My feedback

  1. Would like the ability to change departments after closing a chat.

    143 votes
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    15 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →

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    Admintawk.to (top bird!, tawk.to) responded

    Hi!
    If the pre-chat form was filled by user, it will remain until visitor session is not ended – if he reopens the ongoing chat session.
    If user return after session ended and by cookies he is recognized as same user – his pre-chat form will be filled with name, email, phone, but other fields like department, message input, multiple choice answer – cleared.

    Koty supported this idea  · 
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    Koty commented  · 

    Yeah that would sure be sweetness wouldn't it.

    An error occurred while saving the comment
    Koty commented  · 

    If the customer ends the chat then they will be able to chat again but without selecting a department. The point of the departments select option is to route customers to right personnel so that a sales rep is not dealing with technical support or vice-versa.

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