Joseph Valenti

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  1. 1,135 votes
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    101 comments  ·  Feedback » Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your suggestions here.

    We took note of your feedback and integrations with 3rd party apps are currently underworks.

    Rest assured that our engineers are looking into it and we will update you as soon as it is implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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    Joseph Valenti commented  · 

    Wow. This is great news. I am very excited to that this project is now on your roadmap, and hope that you will actually get coding soon! Any ETA in mind??

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    Joseph Valenti commented  · 

    Any new news? Getting pressure from customers to support Whatsapp in particular, but Messenger as well.

    Joseph Valenti supported this idea  · 
  2. 41 votes
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    5 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
    Joseph Valenti supported this idea  · 
  3. 527 votes
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    21 comments  ·  Feedback » Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to. We have taken note of your feedback and suggestions.

    Whatsapp Integration is currently in a review process and on our roadmap as a future feature release. We will update you once this new feature has been implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    Joseph Valenti supported this idea  · 
  4. 120 votes
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    planned  ·  11 comments  ·  Feedback » Integrations  ·  Flag idea as inappropriate…  ·  Admin →
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    Joseph Valenti commented  · 

    Still needed!

  5. 159 votes
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    11 comments  ·  Feedback » Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your question here.

    At the moment, we currently don’t have an integration with Zendesk.

    You can find all our supported integrations here: https://help.tawk.to/category/integrations

    For Shopping Cart Integrations, visit this link:
    https://help.tawk.to/category/shopping-cart-integrations

    We have noted your suggestion and will post updates once the feature has been approved and implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    Joseph Valenti supported this idea  · 
  6. 450 votes
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    25 comments  ·  Feedback » Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your question here.

    Screenshots are currently not available in our chat widget.

    We do, however, offer the Screensharing feature as part of our Video+ Voice + Screensharing Add-on.

    This Add-on can provide better support when your customer needs help in navigating your website.

    This is a faster and better way compared to requesting multiple screenshots from your customers.

    To learn more about our Video + Voice + Screensharing, visit the following links:

    1.Video + Voice + Screensharing add-on
    https://help.tawk.to/article/video-voice-screensharing-add-on

    2.Getting started with Video + Voice + Screensharing
    https://help.tawk.to/article/getting-started-with-video-voice-screensharing

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    Joseph Valenti supported this idea  · 
  7. 716 votes
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    42 comments  ·  Feedback » Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to. We will take note of your feedback and suggestions.

    The co-browsing feature is currently under review. Our engineers are working towards this enhanced feature which will allow you to enjoy a better collaboration with your users.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    Joseph Valenti supported this idea  · 
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    Joseph Valenti commented  · 

    Really looking forward to this!

  8. 487 votes
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    72 comments  ·  Feedback » Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    We currently don’t have an integration with Google Analytics.

    We do, however, have our Google Adwords Tracking integration.

    Google Conversion tracking can help you see how effectively your ad clicks lead to valuable customer interaction with tawk.to.

    This article explains how to create a conversion action to track visitor engagement with the widget. You can find the sample code and tutorial here: https://docs.tawk.help/article/google-adwords-tracking

    Note: this code example tracks a new chat as a conversion. If you would like the conversion to occur on some other metric, please refer to our Javascript API: https://help.tawk.to/article/google-adwords-tracking

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar – https://calendly.com/siennarubio/30min; I’d be happy to help!

    Joseph Valenti supported this idea  · 

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