Kent Schumann

My feedback

  1. 992 votes
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    82 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to write us your feedback and suggestions.

    Adding enhanced features for agent feedback is currently under review. Our engineers are looking into it and we will update you once this is implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    Kent Schumann supported this idea  · 
  2. 6 votes
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    0 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    Kent Schumann supported this idea  · 
  3. 16 votes
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    2 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    Kent Schumann supported this idea  · 
  4. 45 votes
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    5 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi,


    Thank you for choosing tawk.to and for taking the time to share your ideas here.


    At this stage, we do not have a functions for removingcookies.


    The tawk.to widget uses several types of cookies to help you communicate more effectively with your customers.


    To learn more about tawk.to cookies and their functions, visit this link: https://help.tawk.to/article/what-are-tawkto-cookies-and-what-do-they-do


    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.


    Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min

    An error occurred while saving the comment
    Kent Schumann commented  · 

    The lack of a true "end chat" function seems to be a common theme in a variety of the feature requests listed on this forum. It seems like the easiest approach for Tawk.to would be to implement an option in the Widget Settings area to "Clear Visitor Browser Cookies" when operator or visitor ends chat. This would immediately trigger a transcript to be emailed (if enabled) and would require a new visitor to start a completely new chat (including entering pre-chat form fields). But by making this an option on the Widget Settings area, you could allow existing Tawk.to customer to continue to function with the current methods instead. For those of us accustomed to chat systems that truly "end" the chat, this is a major roadblock to using Tawk.to.

    Kent Schumann supported this idea  · 
  5. 370 votes
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    58 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    This feature has already been submitted to our engineers.

    Your request is acknowledged and updates will be posted once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    Kent Schumann supported this idea  · 
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    Kent Schumann commented  · 

    the lack of the ability to force the chat to end (thus clearing the dashboard, emailing the transcript, and forcing them to enter new pre-chat form information if/when they start a new chat) is the only thing keeping us from being able to use Tawk.to - which is otherwise a GREAT chat system.

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